Job description
At Trackforce, we’re transforming how physical security operations are managed across the globe. As the world’s leading SaaS platform for physical security workforce management, we empower security companies and organizations with a streamlined solution to manage their guard forces. Our technology helps teams respond faster, operate more efficiently, and drive down costs — all while staying focused on what matters most: safety and protection.
We support over 4,600 clients in more than 50 countries and are proud of our growing team of 300+ professionals. With global offices that include headquarters in Dallas, Texas and Centers of Excellence in Montreal, Quebec and Wroclaw, Poland, we collaborate across borders and time zones in a dynamic hybrid work environment that values connection, flexibility, and impact.
You will be working directly with clients to retain and grow existing relationships and will help identify expansion opportunities.
Your Day-to-day
- Monitor and maintain client health scores monthly, developing and executing remediation and prevention plans for low-health customers.
- Act as the client’s internal advocate, collaborating with Product, Engineering, Finance, and other teams to address needs, resolve issues, and ensure alignment with client goals.
- Drive client renewals, including pricing discussions, to ensure long-term satisfaction and retention while reducing churn.
- Identify and facilitate cross-sell and upsell opportunities within your client portfolio.
- Proactively engage with customers to maximize their return on investment, ensuring they derive the most value from our solutions and adopt new product features effectively.
- Advise customers on strategies to improve performance, address gaps in our product that impact their success, and communicate opportunities for innovation and growth.
- Develop and nurture customers into advocates to increase brand awareness, build a sense of community, and foster long-term partnerships.
What You’ll Need
- At least 2 years of professional experience in Client Success or Account Management.
- Experience in building and maintaining strong relationships with customers.
- Empathy
- A great track record of expanding revenue and mitigating customer churn.
- Experience working closely with other functions like Marketing, Sales, and Product.
- Excellent communication skills, a great listener.
- Tech savvy and have experience implementing software on an account per account basis.
- Strong organizational and presentation skills.
Working at TrackForce
We offer a flexible, and fully remote environment so that you can harmonize your personal life with the fantastic work you will do here. Our team is highly focused on delivering value for our customers. Our recent merger has enabled us to become the true market leader in the security workforce management software space.
The values we live by:
- Foster Curiosity
- Lead with empathy
- Take Ownership and be accountable
- Empower diversity
- Be True and act with Integrity.
#LI-Remote
Research shows that women and other underrepresented groups apply only if they meet 100% of the criteria of a job posting. If you have passion and drive and do not meet all of the above, we encourage you to apply!
Trackforce is proud champions of diversity, equity, belonging, and inclusion. We have a zero-tolerance policy for any form of discrimination against people in protected classes or based on prohibited grounds. All qualified applicants will receive fair consideration for employment in compliance with the applicable employment and human rights legislation.
