Job description
As a Client Success Specialist, your role is to ensure clients succeed by following up after attorneys respond to their cases, guiding them to take the necessary actions. This vital position supports LegalMatch’s mission of making legal assistance easily accessible to all.
Your responsibilities include:
Increase attorney-client interaction by contacting clients with attorney responses.
Encourage and remind clients to respond to attorneys promptly to advance case discussions.
Represent LegalMatch professionally, delivering clear and empathetic communication.
Listen to clients’ legal concerns and provide the appropriate next steps to support them.
Keep detailed and accurate records of every client interaction in our system.
Collaborate with other teams to enhance processes and service delivery.
Support the team with additional duties as needed.
Excellent verbal communication skills and a professional phone demeanor.
Strong active listening and problem-solving abilities.
Proficient in using CRM systems and basic computer applications.
Skilled at managing multiple tasks and prioritizing effectively in a dynamic and fast-paced environment.
A customer-focused attitude with a passion for providing exceptional service.
Experience in the customer success field is a plus but not required.
Committed to continuous improvements and open to experimenting with new approaches and techniques in work processes
We’re looking for someone who is:
Proactive, adaptable, and flexible
Highly professional
Willing to go the extra mile to achieve desired outcomes
Highly collaborative
Committed to continuous improvements and open to experimenting with new approaches and techniques in work processes
At LegalMatch Philippines, we offer a dynamic and innovative environment where you can grow and make a real impact in legal tech. Join our team, collaborate with passionate individuals, and take the next step in your career. Apply today!
