Job description
We’re pushing the boundaries of Insurance Technology
INSTANDA is the worlds first no code platform for Insurance. A pioneering Insurtech, we’re revolutionising the insurance industry by offering insurers a versatile tool to create, manage, and distribute digital insurance products. Our innovative technology empowers insurance carriers to adapt swiftly to market demands and navigate the evolving landscape. Our Technology is consistently recognised as the best policy administration platform for innovative insurers, winning awards in both the UK and US.
INSTANDA has grown significantly in recent years and we are now a team of 200+ employees globally, with partnerships that operate worldwide. We’re continuing to grow our business and our Config team is at the forefront of our growth plans.
Follow us to learn more: Instanda.com | LinkedIn | Twitter | YouTube
The Role:
We are looking to expand our team with Configuration Analysts based in South Africa. Reporting to our Principal Configurator, this client-facing role will focus on analysing requirements, documentation, design, and configuration of the INSTANDA platform to meet our clients’ needs.
While prior experience with the INSTANDA platform is not required, exposure to the insurance industry is highly advantageous. We are seeking a smart and technically savvy individual with strong time management skills. It is imperative that the candidate possesses excellent communication and analytical abilities and is a collaborative team player dedicated to delivering effective solutions for our clients.
Our clients often encounter technological and resource constraints, leading to lengthy and costly launches of new insurance products and offerings. However, with INSTANDA, insurers can build their products, establish distribution networks, test, and launch their offerings in unprecedented timescales—all without writing a single line of code. The individual in this role will ensure our customers can successfully and effortlessly achieve these goals and more.
This role is a South Africa based role and is fully remote within this location. Occasional travel to collaborate in person with colleagues in South Africa may be required.
What you’ll do:
- Configure and deliver insurance products for distribution on the INSTANDA platform (training provided; no complex coding required).
- Offer pre-sales support with preparing prospect demos and workshops if required.
- Support design and discovery workshops with clients and stakeholders to understand business requirements and align with platform capabilities.
- Assist in configuring proof-of-concept demonstrations during the elaboration phase to showcase potential solutions.
- Effectively capture, comprehend, define, and document business requirements.
- Support client delivery and engineering teams on the design and understanding of new functionalities, including third-party integrations for data enrichment and reporting.
- Support the User Acceptance Testing (UAT) process for INSTANDA configurations and new functionalities.
- Support training initiatives for clients and users on our SaaS product to ensure successful handover of configurations to the business.
- Adopt a hands-on approach to troubleshooting.
- Potential for travel to client destinations during design and discovery phases, as well as during UAT and go-live activities, when required by the client.
Essential:
- Minimum 1 year of experience as a Configuration Analyst or at least 2 years as a Business or Systems Analyst.
- Experience in a client-facing role, ideally within an IT delivery capacity.
- Experience working with insurance clients is crucial for success in this role - we are open to various areas of specialization.
- Proven experience with SaaS-based products preferably within the insurance or financial industry.
- Highly proficient in Excel, with extensive experience in formulas, lookups, and various functionalities (excluding VBA).
- Conceptual understanding of third-party integrations, particularly focused on RESTful services.
- Conceptual understanding of UI/UX design principles, including a basic understanding of JavaScript, CSS, and HTML.
- Proven ability to manage competing deadlines in a fast-paced environment.
- Proven ability to be organized and prioritize multiple tasks.
- Proven ability to understand business requirements that capture clients’ key criteria and align them with commercial and technical considerations, which is essential for success.
- Strong conceptual, analytical and problem-solving skills.
- Strong written and verbal communication skills, with the ability to convey technical concepts in clear, everyday language.
- Our business demands a consultative approach and strong listening skills. We highly value your soft skills and a client-focused mindset.
Desirable
A degree in Mathematics, Business, Engineering, Computer Science, or a related field is considered an asset but is essential if there is no work experience within related fields.
Involvement in Insurance Ratings or Insurance integrations would be advantageous
Exposure to or experience with wireframing or mockups
Experience with insurance product design, e-trading, or Treating Customers Fairly (TCF) guidelines.
Stakeholder management or workshop facilitation experience.
Competitive salary package
Generous 28 vacation days, plus bank holidays.
One Dynamic Day per month on top of your holiday allowance to spend time doing the things you want to do or simply catching up with life admin.
600 ZAR per month wellness allowance, in addition to your salary
All employees are included in the company discretionary bonus scheme.
Annual individual learning & development allowance
Free access to LinkedIn learning and Microsoft ESI learning platforms
INSTANDA partners with a local Employer of Record (EOR) entity to manage salary and benefits for our South Africa based employees. Benefits are country-specific but generally include life and critical illness coverage, pension and more.
About Us:
Our company was built by looking at the world through a different lens and our culture today reflects that by encouraging you to be yourself, speak your mind, and share your opinions. We want people who want to push themselves, be part of something great, and be prepared to challenge if they think there is a better way. Collaboration sits at the heart of how we operate, it has fueled our growth enormously and our aim to be ‘world class’.
INSTANDA is fueled by Diversity & Inclusion. Different views are advantages, combining our different backgrounds, experiences, and expertise makes us savvier problem solvers and drives better results. INSTANDA is an equal opportunity employer and encourages applications from everybody, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
We want everyone to be the best they can be throughout our recruitment process. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful. If you require any additional adjustments please let us know. Visit instanda.com/careers for more information
INSTANDA has an in-house recruitment team, which focuses on sourcing great candidates directly. INSTANDA does not accept unsolicited resumes from agency or search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired. When we do use agencies, we have a PSL in place, so please do not contact managers directly.
