Job description
Since its inception in 2003, driven by visionary college students transforming online rent payment, Entrata has evolved into a global leader serving property owners, managers, and residents. Honored with prestigious awards like the Utah Business Fast 50, Silicon Slopes Hall of Fame - Software Company - 2022, Women Tech Council Shatter List, our comprehensive software suite spans rent payments, insurance, leasing, maintenance, marketing, and communication tools, reshaping property management worldwide.
Our 2200+ global team members embody intelligence and adaptability, engaging actively from top executives to part-time employees. With offices across Utah, Texas, India, Israel, and the Netherlands, Entrata blends startup innovation with established stability, evident in our transparent communication values and executive town halls. Our product isn’t just desirable; it’s industry essential. At Entrata, we passionately refine living experiences, uphold collective excellence, embrace boldness and resilience, and prioritize different perspectives, endeavoring to craft a better world to live in.
Do you have experience helping a team achieve a unified voice? Do you enjoy both the writing and editing sides of the creative process?
This technical writer role works alongside a team of instructional designers that builds software courses, certifications, and exams. The writer assists in creating and designing the courses and exams. In addition, the writer performs qualitative edits of multiple designers’ work to achieve a unified voice, tone, and style. The candidate should be comfortable working with and editing for employees who may not have a classical writing background.
This is an editing-heavy role that is expected to contribute to the creation of course materials. This role is not responsible for conventional help articles or manuals.
Responsibilities:
- Develop and demonstrate expert-level understanding of Entrata’s products and services to independently translate complex concepts into clear, polished, and engaging learning content.
- Edit works from multiple contributors for quality, voice, tone, grammar, and style, while ensuring cohesiveness across projects.
- Write and strategize scripts, copy, and other written materials with a strong focus on learner engagement and business goals.
- Develop, revise, and validate exam questions, aligning with learning objectives and assessment best practices.
- Design and implement emails and reusable templates for customer communication
- Apply and update style guides by identifying gaps and recommending improvements to elevate content standards across the team.
- Lead or co-lead the planning and development of new courses and certification programs, contributing to overall strategy and vision.
- Model and promote effective writing practices, mentoring colleagues and advocating for high-quality, user-centered communication.
- Deliver and review a variety of content assets as requested by the manager or project team, providing strategic recommendations where needed.
- Review and edit content in multiple development tools, including those without traditional editing features, leveraging creativity to ensure quality control.
Minimum Qualifications:
- 6+ years of experience in technical writing, content development, or a related field
- Thrive in a fast-paced, collaborative environment with a high-volume workload often requiring short turnaround times
- Advanced writing and editing skills with mastery of English grammar
- Strong attention to detail and ability to uphold high-quality standards
- Proven ability to communicate complex information clearly and concisely
- Demonstrated ability to give and receive feedback constructively
- High emotional intelligence and ability to collaborate cross-functionally
- Exceptional organizational and time-management skills
- Bachelor’s Degree in Communication, English, Instructional Design, or a related field with an emphasis on writing (or equivalent experience)
Preferred Qualifications:
- Master’s Degree in Communication, English, Instructional Design, or a related field with an emphasis on writing
- Secondary experience in instructional design, learning design, or curriculum design is a plus.
- Experience in the multi-family industry
- Familiarity with SaaS and agile development
$70,100 - $110,000 a year
This band covers the full salary range for the role. Your offer within this range will depend on factors like experience, skills, and internal equity.
Level - P4
Benefits:
Flexible and transparent culture with remote and hybrid work options, generous vacation time, and frequent company recharge days for work-life balance.
Comprehensive medical, dental, and vision coverage, including fertility benefits, available for eligible employees and their families.
HSA/FSA options and employer-paid disability benefits provided for eligible employees.
Access to 401(k) or similar retirement plans with employer matching for eligible employees, ensuring long-term financial security.
Wellness initiatives promoting physical and mental well-being, access to an onsite gym at HQ, mental health resources, wellness challenges, and employee assistance programs.
Family-centric leave policies supporting new parents during significant life events.
Entrata Cares programs offering opportunities for volunteerism, charity events, and giving back to our community.
Exclusive Previ cell phone plan and discounts on services or local business partnerships for additional employee benefits.
Bi-annual swag drops for employees
Currently, Entrata hires in Arizona, Idaho, Utah, Wyoming, Texas, North Carolina, Florida, Georgia, South Carolina, Ohio, Pennsylvania, and Illinois for Exempt roles and Arizona, Idaho, Utah, Wyoming, Texas, North Carolina, and Florida for Non-Exempt roles. If you choose to apply and do not live in one of these states, your application may be reviewed on a case-by-case basis and salary ranges will be provided if required by state law
But members of the Entrata team aren’t just intelligent and ambitious, they’re the living embodiment of another core Value: “Excellent Alone, Better Together.” Entrata is dedicated to creating a workplace where a diverse and inclusive team thrives in an environment free from discrimination. We provide equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status, or any other applicable characteristics protected by law.
It’s a great place to work! Will you join us?
