Job description
Before reading the job post, we encourage you to watch this video about our company. It gives you an inside look at how we started, the team and culture that made us successful, and where we’re going. It’s easy to read a job post and apply, but people often wonder about the culture and whether they would fit in. If you want to call Harrow your home and genuinely want to be part of a family and something big, then we encourage you to click this link and get to know us.
Who is Harrow?
Harrow (Nasdaq: HROW) is a leading North American ophthalmic-focused pharmaceutical company. Harrow is an incredible entrepreneurial company – where we celebrate the ability of every member of the Harrow Family to be the CEO of their job. Harrow’s values have driven interest over the past decade in attracting high-performing professionals in a variety of disciplines. Members of our Harrow Family often express their pride in being a part of our commitment to (1) innovation, (2) patient access to affordable medicines, and (3) our track record of having never turned down an ophthalmologist doing mission work around the world – providing free medicines in support of mission work aimed at giving or maintaining the gift of sight to those most in need. We encourage you to learn more about Harrow and its unique culture to see if you’re the right person to help contribute as we build a truly exceptional company, one we are all so proud of!
Harrow’s ophthalmic pharmaceutical portfolio is one of the most comprehensive in the industry, including:
- An expanding Posterior Portfolio including IHEEZO® and TRIESENCE®
- A broad Dry Eye Disease product line, led by VEVYE® and bolstered by well-known adjacent ocular surface disease products such as FLAREX® and TOBRADEX® ST
- A Specialty Anterior Segment product line, which includes various high-need and utility products such as ILEVRO®, NEVANAC®, and VERKAZIA®
Job Summary
We are seeking a dynamic CRM Manager with a specialized emphasis on Sales Enablement and Operations to join our team. In this role, you will be responsible for optimizing our Customer Relationship Management (CRM) system to enhance sales processes, drive revenue growth, and streamline sales operations. The successful candidate will play a pivotal role in aligning the CRM system with sales operations objectives and ensuring seamless collaboration between sales and other functional teams. Partner with leadership across various departments; Field Sales, Market Access, Medical Affairs, Marketing, IT, and other areas to manage and maintain the CRM system.
Core Responsibilities
- Evaluate and enhance the existing CRM system to align with sales objectives.
- Implement best practices for data management, ensuring data accuracy, consistency, and completeness.
- Customize CRM functionalities to meet the specific needs of the sales team.
- Collaborate with sales leadership to understand and streamline sales processes.
- Identify and implement improvements to automate routine tasks and enhance efficiency.
- Develop workflows and automation within the CRM system to optimize the sales funnel.
- Devise and execute a comprehensive sales enablement strategy using CRM tools.
- Provide training and support to sales teams on CRM usage, best practices, and new features.
- Ensure that the CRM system aligns with sales objectives, providing actionable insights and analytics.
- Oversee sales operations to ensure alignment with overall business objectives.
- Collaborate with cross-functional teams to improve the efficiency and effectiveness of sales processes.
- Implement and manage sales performance metrics and reporting.
- Create and maintain customized reports and dashboards to track key performance indicators (KPIs).
- Analyze sales data to identify trends, opportunities, and areas for improvement using analytics tools such as Tableau and SFDC CRM Analytics.
- Provide regular reports to leadership with insights and recommendations.
- Work closely with cross-functional teams, including marketing, IT, and 3rd party vendors, to integrate CRM with other business systems.
- Collaborate with IT and 3rd party vendors to troubleshoot issues, implement upgrades, and ensure system stability.
- Serve as the primary point of contact for CRM-related queries and issues.
- Develop and deliver training programs for new and existing users.
Qualifications & Requirements
- BS/BA degree and 5 years relevant sales / CRM systems administration, sales analytics and operations experience within the biotechnology/pharmaceutical industry. At least 2 years’ experience working on SFDC/Salesforce.com, Pharma CRM such as OCE and Veeva
- SFDC CRM Admin Certification Preferred
- Extensive knowledge of SFDC/Salesforce.com and related systems
- Proven experience working within a commercial/sales environment in a Pharmaceutical or Biotech company
- Experience leading projects effectively with multiple departments/stakeholders in a pharmaceutical company such as, but not limited to, multiple field teams, marketing, marketing operations, field operations, IT, commercial operations, and compliance/legal
- Strong familiarity with database architecture and back end of commercial systems
- Experience managing vendors of biopharma commercial systems and sales force analytics capabilities such as SFDC CRM Analytics and Tableau
- Advanced computer skills (including Microsoft PowerPoint, Excel, Word)
- Requires a high level of computer proficiency, excellent communication skills and the ability to work in a team environment with changing priorities
- Influence, motivate and collaborate with key business partners and stakeholders across level
Position Type
- Remote
Travel
- Up to 15%
