Job description
Who we are
Employment Hero is on a mission to make employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution.
Since our inception in 2014, we’ve scaled to a $2 billion valuation and gained a presence in 6 countries globally - Australia, New Zealand, Singapore, Malaysia, the UK and Canada. We now service over 300,000 businesses and more than 2 million employees.
The EH Way
At Employment Hero, we’re proud of our unique DNA, which we call The EH Way.
We are Mission First - everything we do (from what we work on, to how we allocate capital and where we focus) is driven by our Mission
We are Remote First - we champion a remote environment with a preference for asynchronous communication and a high degree of autonomy
We are AI First- we are committed to using AI to accelerate our mission; AI is not just a tool, it’s a fundamental part of how we operate, innovate, and scale
We are Apolitical - we do not take a position on political or social topics, unless it relates to our Mission
We Live by Our Values - we role model our values 100% of the time
We Expect High Performance - we set a high standard and we’re not satisfied with being average
This role
We’re looking for a Sales Enablement Specialist to lead performance coaching across our Outbound SDR function, supporting both Core and Mid-Market segments. As a hands-on coach and quality champion, you’ll spend your time in the field running 1:1 coaching sessions, listening to live calls, reviewing outreach, and diagnosing performance gaps in real time.
Your mission is to elevate SDR performance, scale outbound to best-in-class standards, and improve key funnel metrics including MQL>SAO conversion, call-to-connect, connect-to-opportunity, and demo sit rates. You’ll drive outbound excellence by lifting both quantity (activity, connect rates, pipeline coverage) and quality (targeting, messaging, and CRM discipline). In close partnership with SDR Managers, you’ll help reps develop the skills, mindset, and consistency to influence revenue — not just generate leads.
At Employment Hero, we believe SDRs are revenue influencers. This role will help embed that belief across the business. By setting clear standards, optimising processes, and coaching relentlessly, you’ll help reps balance high-volume activity with relevant, high-impact conversations. Your work will fuel pipeline growth, strengthen conversion rates, and scale a high-performing outbound engine.
This will include -
1:1 Tactical Coaching & Performance Enablement
- Conduct regular 1-1 coaching sessions, live call shadowing, and structured roleplays.
- Deliver real-time feedback on messaging, objection handling, and conversion techniques.
- Track and optimise funnel performance across MQL>SAO, call to connect, connect to opportunity, demo sit rates.
SDR Quality Assurance & Workflow Uplift
- Audit SDR calls and CRM hygiene to maintain a consistently high standard of execution, ensuring process adherence.
- Identify performance bottlenecks using data and resolve through coaching or process change.
- Collaborate with Ops to improve workflows, sequences, and data accuracy.
- Work closely with SDR Managers to align coaching with performance needs.
Outbound Program & Channel Growth
- Standardise outbound practices against top-tier industry benchmarks and sales processes.
- Develop SDRs’ proficiency in product knowledge, objection handling, and closing techniques.
- Embed best practices in prospecting and lead qualification aligned with our SPICED sales methodology.
- Foster knowledge retention and continuous development through coaching initiatives.
Collaborate & Commercial Impact
- Work closely with SDR Managers to support team coaching and performance goals.
- Align outbound strategy with GTM initiatives, product launches, and campaign priorities.
- Champion a culture of high performance, growth mindset, and measurable impact.
- Act as a force multiplier by amplifying strategic outbound initiatives across global teams.
Who you are
To thrive at Employment Hero, you’ll need to embody The EH Way - operating with focus, agility, and an obsession with impact. For this role, you’ll also bring
Commercial Acumen. You’re focused on what drives pipeline and revenue.
Execution Mastery. You simplify complex problems and deliver results, fast.
Change Driver. You turn ambiguity into opportunity and lead through change.
Force Multiplier. You amplify Enablement’s impact, scaling what works.
Results-Obsessed. You track, test, and improve relentlessly.
Proven success coaching or leading Outbound SDR teams, ideally in SaaS or tech scale-ups (essential)
Deep understanding of outbound pipeline generation and SDR performance levers
Strong track record improving conversion metrics and outbound program results
Familiarity with tools such as LinkedIn Sales Navigator, ZoomInfo, 6sense, Outreach, Spekit, Confluence, and Salesforce (preferred)
Skilled in delivering feedback and coaching across all experience levels
Comfortable operating at both tactical and strategic levels in a fast-moving environment
Data-driven decision maker with a passion for scaling repeatable, high-impact sales motions
Strong alignment to commercial goals and the ability to drive cross-functional outcomes
Able to interpret data to diagnose performance gaps and pull the right levers to positively impact sales performance metrics
Collaborative mindset, working well with cross-functional teams to drive outcomes
What we can offer
At Employment Hero, we don’t just talk about a better way to work - we live it. Joining Employment Hero means
- You will work remotely, with the flexibility to own your time and impact
- You will access cutting-edge tools to amplify your work, knowledge and outputs
- You’ll surround yourself with ambitious, outcome-driven colleagues who challenge you to do the best work of your life
- You’ll own ESOP (employee share options) in one of the world’s fastest-growing tech companies
- You’ll also have access to a wide range of benefits that includes - a very generous paternity leave policy, subsidised egg freezing (so you can make the choice that’s right for you, on your terms), a WFH office expense budget, and outstanding learning & development opportunities
At Employment Hero, we are committed to safeguarding the privacy of your application data. To understand how we do so, you can read our Applicant Privacy Policy here employmenthero.com/legals/applicant-policy/
Employment Hero celebrates diverse perspectives and experiences, we invite people of all backgrounds and identities to apply for this position.
