Summary
Valatam is hiring a Customer Service Representative to provide timely and accurate support to clients' customers through various channels. The ideal candidate has at least 2 years of remote customer support experience, C1/C2 English and Spanish skills, a college degree, and the ability to work 40 hours per week in US time zones.
Requirements
- Only resumes in English will be considered
- Candidates must actively reside in Venezuela, Colombia, Argentina, Ecuador, Peru, or Nicaragua
- At least 2 years of experience in customer support, preferably remote
- Graduated (or soon to graduate) with a college degree
- Able to work 40 hours per week Monday-Friday 9 am-6 pm in US time zones
- Proficient with Microsoft programs and Google Suite
- Strong organizational skills and attention to detail
- Ability to work independently and manage multiple priorities effectively
- Exceptional communication and interpersonal skills
- Exceptional telephone manner & service-orientated email writing skills
- Ability to quickly learn how to use new tools and software
- A quiet home office with a desk and office chair
- Stable internet with at least 10 MBPS download & 2 MBPS upload speed
- A laptop/desktop with 8GB RAM, a 1.6GHz processor, and 50GB of free hard-drive space, a headset, and a smartphone
- Access to a backup place of work in case they suffer a power cut or internet failure, as well as a secondary backup internet option (mobile hotspot, Multibam, WiPod, etc.)
Responsibilities
- Respond to customer inquiries and provide assistance via live chat, email, and ticketing systems
- Resolve customer issues and concerns in a professional and timely manner
Benefits
- Most US federal holidays as paid time off
- 4 days paid time off (most of our clients provide even more PTO days)
- Monthly stipend for medical insurance (after an induction period)
- Birthday/Anniversary bonuses
- Gym/Wellness allowance
- Unlimited online fitness classes with our online personal training partner
- Invites to our annual Christmas parties and other in-person or online gatherings
