Job description
Since our launch in 2013, Confiant has solidified its position as a trailblazer in cybersecurity with our first and only technology that actively blocks bad ads. Our mission? To rid the digital world of malvertising with every bad ad we detect. Our ground-breaking technology makes it easy to identify, block, and replace the intrusive ads that threaten our clients’ reputation, revenue, and resources. We’ve integrated with 100+ major US publishers and ad platforms, and our seasoned security team has developed real-time monitoring systems capable of unearthing even the most sophisticated malvertiser methods.
About Confiant
Confiant is revolutionizing digital advertising security, providing cutting-edge solutions to detect and prevent malicious and low-quality ad experiences. We empower publishers and ad platforms to safeguard their users and revenue, ensuring a cleaner and more trustworthy digital ecosystem. Join our dynamic and growing team as we continue to lead the charge against ad fraud and malware.
The Role
As a Customer Success Manager (I, II or Senior) at Confiant, you will be the trusted advisor and champion for our clients. You will be responsible for cultivating strong, long-term relationships, driving account growth through strategic value selling, and ensuring our clients realize maximum value from their investment in Confiant. Leveraging your exceptional relationship management skills and proficiency in CRM tools, you will proactively identify opportunities for expansion, advocate for your clients’ needs, and contribute directly to Confiant’s continued success. You will report to our Head of Customer Success and collaborate with Sales, Sales Engineers, Marketing, Product to identify opportunities to delight your clients while generating value for Confiant.
Responsibilities
- Executive Relationship Management: Build and maintain deep relationships with senior stakeholders, understanding their business goals and challenges.
- Proactive Customer Engagement: Design and execute strategies to ensure customer satisfaction, product adoption, and value delivery; lead regular business reviews to align on goals and ROI.
- Account Growth: Identify upsell/cross-sell opportunities; present compelling value propositions to drive expansion and revenue.
- Value-Based Selling: Clearly articulate how Confiant’s solutions drive business outcomes and ROI.
- CRM Usage & Reporting: Consistently update CRM with interactions, opportunities, and account health; produce reports to track trends and forecast growth.
- Customer Advocacy: Act as the customer’s voice internally, collaborating with Product, Sales, and Support to address needs.
- Risk Mitigation: Spot and address potential churn risks; create and implement action plans to retain accounts.
- Onboarding & Adoption: Work with the Onboarding team to ensure a smooth handoff and drive strong adoption with enterprise clients.
- Industry Expertise: Stay up-to-date on trends, competitors, and Confiant’s roadmap to offer strategic insights to customers.
Requirements
- 3+ years of experience in Customer Success or Account Management, in B2B SaaS with a proven track record managing enterprise or strategic-level accounts.
- Demonstrated ability to build trusted client relationships, including gaining access to and influencing executive decision-makers.
- Proven success in driving account growth through effective upsell and cross-sell strategies.
- Deep understanding of value-based selling methodologies, with the ability to clearly communicate ROI and align solutions to business objectives.
- Exceptional communication, presentation, and interpersonal skills, with the ability to engage stakeholders at all levels.
- Proficiency in using CRM tools (e.g., Salesforce) to manage customer interactions, monitor account health, and support forecasting.
- Strong analytical and problem-solving skills, with the ability to translate complex data into actionable insights.
- Advanced proficiency in Microsoft Excel and/or Google Sheets, including experience with data analysis, reporting, and visualization.
Ideal Candidate
- Experience in the digital advertising or cybersecurity sector, particularly within SaaS or high-growth environments.
- Experience using Looker or other Business Intelligence (BI) tools to create dashboards, analyze data, and tell compelling stories with insights.
Why Work With Us?
At Confiant, you’ll be part of a passionate and innovative team dedicated to making the internet a safer place. We offer a competitive salary, comprehensive benefits, and opportunities for professional growth. You’ll have the chance to work with cutting-edge technology and make a significant impact on the success of our customers and our company.
Benefits
- Fully Remote
- Unlimited Paid Time Off
- Sabbatical
- Stock Option Plan
- Exceptional Health Care Plans (Medical, Dental & Vision)
- FSA & Commuter Benefits
- Employee Sponsored Disability & Life Insurance
- 401(k) Plan with Automatic Employer Contribution
- Enhanced and Extended Family Leave
- Learning & Development Budget
- Yearly Office Supply Stipend
- Free Global Co-Working Membership
Compensation
- 75% Base Pay
- Customer Success Manager I : 70-80k/year
- Customer Success Manager II : 80-90k/year
- Customer Success Manager III : 90-100k/year
- 25% Variable Pay/Commission
Base pay is based on being located in the United States, and is dependent on experience, skill level and location
Confiant is a fully remote company, committed to fostering an inclusive, dynamic work environment where every voice is heard and every contribution matters. If you’re eager to make an impact in cybersecurity, while being part of a world class team, we’re your perfect fit. Join us at Confiant and help revolutionize digital ad security and shape the future of a safer digital world.
We strongly encourage women, members of the BIPOC community, members of the LGBTQIA+ community, people with disabilities and people who are neurodivergent to apply.
To learn more about us, please visit www.confiant.com
