Job description
About Limble
At Limble we empower the unsung heroes who support the world. We’re revolutionizing the way businesses manage their maintenance operations by providing a comprehensive suite of software solutions that empower organizations to optimize asset performance and drive operational excellence. From preventive maintenance to inventory management and beyond, our robust CMMS platform offers a suite of features designed to streamline operations and enhance productivity.
As a Customer Success Manager, you’ll be responsible for delivering value and driving adoption across our customer base. On a day to day basis, the CSM acts as a product specialist to manage customer engagements and works in tight partnership with the customer to do the following:
Lead new customer onboarding and implementation process while working in close conjunction with Sales and Account Management teams
Proactively drive improvements for the onboarding process to reduce the time to onboard and improve the customer experience
Set strategic direction in customer’s use of Limble CMMS to address business challenges via Limble CMMS best practices
Provide additional training, education, and documentation to drive long term customer success
Set outcomes and measurable objectives with the customer
Hold customer and Limble CMMS accountable to delivering against goals and measurements of success
Identify opportunities and risks within customer’s organization, and present recommendations & solutions
Facilitate conversations with customers through a variety of tactics to ensure the customer is on track to seeing maximal value from the Limble CMMS product
Proactively escalate at-risk customers and ensure internal visibility by providing updates, status reports, and next steps on a regular cadence through our communication channels
Requirements:
Previous experience in a B2B Customer Success or Account Manager position within the SaaS industry
Previous onboarding and implementation experience
Passion for customer success & excellence
Demonstrated ability to communicate effectively via oral & written formats; PowerPoint & Excel skills are a must
Strong conflict resolution skills
Ability to prioritize and multitask on the fly
Resourcefulness, creativity and strategic thinking for troubleshooting problems
Self-motivated and self-directed
Fast learner
Strong attention to detail
Additional Skills – Nice to Have:
Background in working with equipment maintenance, machinery, or manufacturing
Fluency in Spanish or French
This is a remote position, but preference will be given to candidates with available work hours from 8 AM - 5 PM EST to align with our European partners’ business hours.
Benefits
$85k-125k OTE
Fully remote position
Stock options
Flexible PTO
11 paid company holidays
Paid parental leave
Health, Dental, and Vision insurance
Employer paid Basic Life insurance and Short-Term Disability insurance
Company contribution match for HSA and 401(k)
Monthly employee wellness stipend
Opportunities for Learning and Development Reimbursement
Pet insurance
At Limble we are solution-oriented and customer-obsessed. We hire with a people-first approach, and we understand there’s no such thing as a perfect candidate. Limble’s company culture and values are based on collaboration and transparency. Our customers come from all different backgrounds and so do our employees. If you’re results-driven, enjoy solving complex problems, and are curious about what you could accomplish at a rapidly scaling startup, we’d love to hear from you.
