Customer Success Manager

Job description

Jooble is a global technology company. Our main product jooble.org is an international job search website in 67 countries that aggregates thousands of job openings from various sources on a single page. We are ranked among the TOP-10 most visited websites in the Jobs and Employment segment worldwide. Since 2006, we’ve grown from a small startup founded by two students into a major player in the online recruitment market with 300+ professionals. Where others see challenges, we create opportunities.

What You’ll Be Doing

  • Development of long-term and mutually beneficial relationships with customers that leads to increasing budgets and revenue.
  • Assistance in developing the client’s project — analysis, creation of the development strategy, and selection of the most effective tools.
  • Helping every client to get the best results while working with the platform, analyzing their needs based on profiles (business specifics, roles, goals and expectations) and research.
  • Consulting clients on the use of our services.
  • Generating ideas and finding solutions individually for every client, which will bring the best results.

Your Skills

  • Experience in building effective communication and negotiating with clients/partners/users from 1 year.

  • English language proficiency, not lower than Upper Intermediate. Fluency in other languages is a strong advantage.

  • Independence, well-developed communication skills.

  • Listening skills, presentation and counselling skills.

  • Empathy and enjoyment of helping people.

  • Basic understanding of PPC advertising products.

  • Experience in making decisions based on numbers.

  • Proactivity and hands-on mentality to help develop product and internal processes.

  • Ukrainian proficiency level: Upper Intermediate and higher (spoken and written)

Why You’ll Love Working at Jooble

Flexible Work Environment

We offer a hybrid format in Kyiv and remote options worldwide. Start your 8-hour workday between 8:00 and 10:00 AM Kyiv time, ensuring collaboration across our team in 20+ countries. We provide all the equipment you need for productivity and comfort, whether remotely or in the office.

Growth and Development

We invest in your future with an individual education budget covering soft and hard skills. Career opportunities and regular performance reviews support your growth from entry-level to leadership roles.

Healthcare and Well-being

We offer health insurance after three months, plus financial support for medical expenses abroad. Our mental health benefits include access to psychological consultations and 50% reimbursement for therapy sessions.

Time Off

Enjoy 24 vacation days, 20 paid sick days, 4 extra sick days without a medical certificate, and 6 recharge days. Take the time you need and return refreshed!

Our culture

We embrace a product mindset, continuously innovating and improving our services to meet the needs of our users. We cultivate a workplace that values support, respect, honesty, and the free exchange of ideas. Experience an environment where “stronger together” is more than just a phrase — it’s how we operate, fostering creativity and growth.

Supporting Ukraine

Since the beginning of the war, Jooble has been actively supporting and organizing fundraisers to aid our country. Many of our colleagues are bravely serving on the front lines or volunteering, and we couldn’t be prouder of their dedication and efforts. We committed to supporting our nation in any way we can.

Ready to Make an Impact? If you’re passionate about this opportunity and want to join our team, please send us your CV. Our recruiter will be in touch with you soon.

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