Customer Success Professional

  • Remote - Brazil

Remote

Customer Service

Mid-level

Job description

Join Our Team

Oowlish, one of Latin America’s rapidly expanding software development companies, is seeking experienced technology professionals to enhance our diverse and vibrant team.

As a valued member of Oowlish, you will collaborate with premier clients from the United States and Europe, contributing to pioneering digital solutions. Our commitment to creating a nurturing work environment is recognized by our certification as a Great Place to Work, where you will have opportunities for professional development, growth, and a chance to make a significant international impact.

We offer the convenience of remote work, allowing you to craft a work-life balance that suits your personal and professional needs. We’re looking for candidates who are passionate about technology, proficient in English, and excited to engage in remote collaboration for a worldwide presence.

Requirements

  • Fluency in Portuguese and strong English communication skills
  • 2+ years in Customer Success, Support, or SaaS roles
  • Familiarity with Zendesk or similar support platforms
  • Experience using CRM tools (Zoho CRM is a plus)
  • Ability to host and facilitate webinars or online training
  • Passion for customer education and lifecycle engagement
  • Strong documentation and knowledge-sharing mindset
  • Process-oriented with a drive to identify improvements and automation
  • A collaborative team player with a desire to help build something from the ground up

Benefits & Perks:

Home office;

Flexible Hours

Competitive compensation based on experience;

Career plans to allow for extensive growth in the company;

International Projects;

Oowlish English Program (Technical and Conversational);

Oowlish Fitness with Total Pass;

Pet adoption incentive;

PTO Bonus;

Games and Competitions;

You can also apply here:

Website: https://www.oowlish.com/work-with-us/

LinkedIn: https://www.linkedin.com/company/oowlish/jobs/

Instagram: https://www.instagram.com/oowlishtechnology/

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