Job description
Job Title: Customer Service & Business Admin Support
Location: Remote
Work Shift: UK Timezone
Working Hours: 20 hours per week/Part-time
Job Overview:
We are a small, high-end fragrance and personal care business comprising two brands: one that sells predominantly wholesale and another fast-growing hand care brand selling direct to customers and some B2B. We’re looking for someone to handle a wide range of admin and sales tasks – mostly focused on the hand care brand.
The ideal candidate should be comfortable using a variety of SaaS tools and tech-savvy enough to learn new systems (including AI tools). We’re seeking someone with initiative—someone who figures things out rather than waiting to be shown. Excellent English is essential.
Business Admin Tasks
Customer Service Support
- Provide support for our premium hand care brand using a customer experience platform (e.g. Richpanel). Tasks include handling enquiries like “Where is my order?”, managing returns, subscription changes, and resolving damaged delivery issues. Beyond managing support tickets, we want proactive insights—identifying common issues to help reduce them over time.
Estimated Time: 1 hour/day
Coordination with 3PL Partner
- Regular communication with our third-party logistics provider, including booking stock deliveries and resolving delivery issues.
Estimated Time: 30 mins/day
B2B Order Management
- Manually input business orders into our B2B Shopify site, send shipping notes and invoices, mark payment terms in Unleashed, approve invoices in Xero, and follow up on unpaid invoices.
Estimated Time: 2 hours/week
CRM and B2B Account Management
- Use HubSpot (or similar CRM software) to maintain B2B account relationships, including routine check-ins to encourage stock reorders.
Estimated Time: 1 hour/week
Potential Bonus Tasks (to be discussed):
Procurement/forecasting/sales related tasks on Unleashed
Issuing PO’s, receipting products, assembling products, completing sales orders, using Unleashed’s Advanced Inventory Management module,maintaining up to date information across Unleashed
Sales Tasks:
New B2B Lead Generation
- Use LinkedIn Sales Navigator to identify and reach out to potential business leads from a provided list. Introduce the hand care brand, arrange for samples to be sent (via Shopify order input), and follow up. Maintain a Google Sheet to track outreach and progress. Identify new leads independently where possible.
Estimated Time: Balance of 20 hours/week, adjusted depending on time required for other tasks.
Must-Have Requirements
- Excellent written and verbal English communication skills
- Proven experience in customer service and/or admin support roles
- Strong attention to detail and proactive problem-solving skills
- Proven experience and proficiency using a variety of online tools and SaaS platforms.
- Capable of working independently and taking initiative
- Reliable internet connection and ability to work UK business hours
Nice-to-Have Qualifications
Experience with any of the following tools:
- Richpanel (or similar CX platforms)
- Shopify, Xero, Unleashed, HubSpot
- LinkedIn Sales Navigator
Prior experience working with eCommerce, DTC, or premium consumer brands
Familiarity with B2B sales processes or account management
Exposure to logistics or inventory management systems
Experience using AI tools for business tasks and efficiency.
