Job description
All roles at JumpCloud are Remote unless otherwise specified in the Job Description.
About JumpCloud
JumpCloud® delivers a unified open directory platform that makes it easy to securely manage identities, devices, and access across your organization. With JumpCloud®, IT teams and MSPs enable users to work securely from anywhere and manage their Windows, Apple, Linux, and Android devices from a single platform. JumpCloud® is IT Simplified.
JumpCloud is seeking an experienced and passionate Director of Engineering Program Management to lead our efforts in optimizing the end-to-end software development lifecycle. This role is crucial for overseeing our Scrum Masters, Agile Coaches, and Engineering Program Managers, ensuring the efficient and predictable delivery of high-quality software from ideation through deployment.
You’ll be a key leader, driving the adoption and continuous improvement of agile methodologies, program management best practices, and release processes across our engineering organization. This role requires a deep understanding of software engineering, a passion for agile principles, and a proven track record of leading and scaling high-performing teams in a fast-paced, technical environment.
You will:
- In this opportunity you will affect many parts of the engineering lifecycle including:
Strategic Execution:
- Help define and execute the vision and strategy for Engineering Program Management at JumpCloud, aligning it with overall business objectives and product roadmaps.
Team Leadership & Development:
- Lead, mentor, and grow a high-performing team of Scrum Masters, Agile Coaches, and Engineering Program Managers.
- Foster a culture of continuous improvement, accountability, transparency, and psychological safety within your teams and across engineering.
- Provide guidance and support to optimize team performance, resolve impediments, and promote best practices in agile delivery.
Agile & Program Management Excellence:
- Drive the consistent application and evolution of agile methodologies (Scrum, Kanban, SAFe, etc.) across multiple engineering teams and programs.
- Establish and mature program management frameworks to ensure effective planning, execution, monitoring, and delivery of complex, cross-functional engineering initiatives related to code creation and deployment.
- Implement and optimize processes for release management, dependency tracking, risk mitigation, and communication across stakeholders.
Operational Efficiency & Predictability:
- Develop and implement metrics and KPIs to track engineering program health, predictability, and efficiency.
- Identify and address bottlenecks in the software development lifecycle, working collaboratively with engineering leadership to streamline processes.
- Ensure alignment between engineering capacity and product roadmap priorities.
Cross-Functional Collaboration:Partner closely with Product Management, Engineering Leadership, Operations, and other stakeholders to ensure seamless execution and delivery of product initiatives.
- Facilitate effective communication and and collaboration across teams, ensuring transparency and alignment on program status, risks, and dependencies.
- Champion a culture of shared ownership and accountability for successful outcomes.
Tooling & Process Improvement:
- Evaluate and recommend tools and technologies to enhance program management, agile practices, and release orchestration.
- Continuously identify opportunities for process improvement, automation, and efficiency gains within the engineering delivery pipeline.
You have (Required Skills & Experience)
- 10+ years of progressive experience in software development, with at least 5+ years in a leadership role focused on Engineering Program Management or Agile Transformation in a highly technical SaaS or enterprise software company.5+ years of experience managing and leading teams of Scrum Masters, Agile Coaches, and/or Program Managers.
- Deep expertise in various agile methodologies (Scrum, Kanban, SAFe, LeSS, etc.) and their practical application at scale.
- Proven track record of successfully delivering complex, multi-team software programs from inception to deployment.
- Strong understanding of the end-to-end software development lifecycle (SDLC), including CI/CD pipelines, automated testing, and deployment strategies.
- Excellent communication, interpersonal, and negotiation skills, with the ability to influence and build strong relationships at all levels of the organization.
- Exceptional problem-solving abilities and a data-driven approach to decision-making.
- Experience with project management and agile tools (e.g., Jira, Confluence, Asana, Azure DevOps, etc.).Ability to thrive in a fast-paced, dynamic, and rapidly evolving technical environment.
Bonus Points for:
- Bachelor’s degree in Computer Science, Engineering, or a related technical field; Master’s degree preferred.
- Relevant certifications (e.g., CSM, CSPO, SAFe Agilist, PMP).
- Experience with cloud-native architectures (AWS, Azure, GCP).
- Familiarity with identity and access management (IAM), device management or cybersecurity
#LI-PD1
Where you’ll be working/Location:
JumpCloud is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description.
This role is remote in the country of India. You must be located in and authorized to work in India to be considered for this role.
Language:
JumpCloud® has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud®, you will be required to speak and write in English fluently. Any additional language requirements will be included in the details of the job description.
Why JumpCloud?
If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud® is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.
One of JumpCloud®’s three core values is to “Build Connections.” To us that means creating “ human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed.” - Rajat Bhargava, CEO
Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud®. Please note JumpCloud® is not accepting third party resumes at this time.
JumpCloud® is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Scam Notice:
Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment.
All communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at [email protected] with the subject line “Scam Notice”
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