Job description
POS-5193
Backend Engineering Lead
We’re looking to add an Engineering Lead to the Omnichannel Product Group . This role oversees a small family of teams and provides technical, product, and team level leadership to those teams, and this person will be hands-on in the code while also having the opportunity to grow successful direct reports, and run productive teams.
About the team
Omnichannel Product Group’s mission is to empower front-office teams to accelerate deal closures, proactively resolve customer issues, and personalize interactions through an AI-first omnichannel platform. We simplify complexity by seamlessly integrating communication channels into core workflows, enabling teams to focus on their core use cases and improving rep productivity.
This role is ideal for a technical leader who thrives at the intersection of infrastructure, API integration, and business impact — and who can scale a voice platform to support thousands of reps and millions of conversations reliably.
In this role you will:
- Lead a team of backend and infrastructure engineers focused on building reliable, scalable, and high-quality voice platform capabilities, real-time communication, and integration with Sales and Service workflows.
- Foster an inclusive environment within small cross-functional teams of engineers, product managers, designers, and analysts.
- Collaborate and build trusted relationships with HubSpotters all over the company, whether in engineering, product, design, research, marketing, or sales.
- Deliver value iteratively by envisioning, experimenting, building, and monitoring the performance of new features and tools that contribute to HubSpots growth.
- Get direct exposure to how HubSpot works as a business!
You may be a fit if:
- Have hands-on experience building or managing voice communication platforms, preferably using Twilio Programmable Voice, Voice Insights, and Media Streams.
- Have led teams that build and operate distributed systems with real-time and high-availability constraints.
- Understand telecom fundamentals (SIP, PSTN, codecs, latency, jitter) and how to abstract them away for product teams.
- Experience working with Go To Market teams, internal product teams, business process automation, and/or customized CRM implementations.
- You demonstrate a strong user focus with the ability to understand user needs and empathize with the challenges they face.
- You not only get excited about big technical challenges, but being close to our business and go-to-market strategies.
- You have experience mentoring/coaching technical team leads.
Key Expectations for Engineering Leads:
- Engineering Leads are actively involved as a player-coach in building software and making products to solve customer problems. They are curious and involved in the technology as well as the people on their teams.
- They focus on hands-on coding.
- They have a strong technical vision for how to implement the product vision. This can include working with teams they oversee and external teams to ensure that we are solving problems the best way for internal customers.
- They think about and implement ideas to push teams to improve technically.
- They work effectively across the engineering and product organization to cultivate a strong product vision for their teams, and are responsible for the mission, direction, and alignment.
- They are responsible for the engineers on their team and provide mentoring, coaching, and feedback to help them grow and succeed in their role.
- They create and foster diverse teams and an inclusive culture.
Pay & Benefits
The cash compensation below includes base salary, on-target commission for employees in eligible roles, and annual bonus targets under HubSpot’s bonus plan for eligible roles. In addition to cash compensation, some roles are eligible to participate in HubSpot’s equity plan to receive restricted stock units (RSUs). Some roles may also be eligible for overtime pay. Individual compensation packages are tailored to your skills, experience, qualifications, and other job-related reasons.
This resource will help guide how we recommend thinking about the range you see. Learn more about HubSpot’s compensation philosophy.
Benefits are also an important piece of your total compensation package. Explore the benefits and perks HubSpot offers to help employees grow better.
At HubSpot, fair compensation practices aren’t just about checking off the box for legal compliance. It’s about living out our value of transparency with our employees, candidates, and community.
Annual Cash Compensation Range:
$219,650—$351,440 USD
We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.
If you need accommodations or assistance due to a disability, please reach out to us using this form.
At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events such as your Product Group Summit and other gatherings to continue building on those connections.
If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements
Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Germany Applicants: (m/f/d) - link to HubSpot’s Career Diversity page here.
India Applicants: link to HubSpot India’s equal opportunity policy here.
About HubSpot
HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot’s connected platform enables businesses to grow faster by focusing on what matters most: customers.
At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow.
We’re building a company where people can do their best work. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too.
Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world.
Explore more:
- HubSpot Careers
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