Head of Key Accounts

🇨🇦 Canada - Remote
💼 Sales🔴 Director

Job description

As the Head of Key Accounts Canada, you will report directly to the VP of Operations for North America.  You will be responsible for driving the targets of each segment, ensuring cross-functional collaboration, and developing the annual strategy for the team. Additionally, you will lead the acquisition of major accounts. Being a strong and inspiring team leader is critical, while also ensuring business targets are met every quarter.

Your role:

Sales Leadership

  • Lead, inspire, and develop a high-performing sales team focused on acquisition, expansion, and long-term client value
  • Design and implement sales strategies that accelerate growth among enterprise partners
  • Have high proficiency and extensive experience infusing MEDDICC qualification and deal reviews to all parts of the sales cycle, using MEDDICC as the framework to coach your team through complex deals and opportunities
  • Guide your team in overcoming customer indecision and status quo bias to influence the adoption of Too Good To Go

Team Development & Coaching

  • Mentor, train, and develop your team, with a focus on both personal and professional growth
  • Leverage MEDDICC and skill/will frameworks to coach sellers on effective deal progression and sales excellence
  • Provide hands-on oversight to improve the quality and consistency in discovery, pitching, and champion development among partners

Operational Excellence

  • Develop, own, and accountable for the Canadian Key Account forecast
  • Track, optimize, and scale store performance through data-driven reviews and optimization strategies
  • Partner with cross-functional teams (like marketing and strategy + planning)  to shape account acquisition strategies and co-branded partnerships
  • Support global key account rollouts with scalable processes and strategic oversight

Market Leadership & Impact

  • Set and model a tone of excellence, professionalism, and high performance within the team and market
  • Engage deeply in coaching, feedback, and talent development—supporting career growth and holding a high bar for performance
  • Participate in North America leadership meetings, contributing to cross-functional alignment and business strategy
  • Partner with other functional leads (e.g., Marketing, Strategy + Planning, Independent Partners) to ensure strong collaboration and a unified market approach

Requirements:

  • Commercial Acumen:

    • Proven experience leading enterprise sales and growth teams in a fast-paced, scale-up environment
    • Industry Expertise: Deep understanding of national commercial accounts, such as supermarkets, convenience stores, grab-and-go, or hospitality businesses
  • Sales Acumen:

    • Deep experience working with MEDDICC, including driving its adoption with a team
    • Strong Communicator to senior level stakeholders, internal and external
    • Skilled Negotiator: Able to lead and coach teams through complex negotiations with confidence and structure
  • People Leadership:

    • Experienced people leader, with a track record of leading through others to drive team performance
    • Talent Developer: Known for identifying top talent, placing people in roles where they can thrive, and investing in their growth
    • Performance Management: Able to have honest, direct conversations to address underperformance and uphold a high standard
  • Full professional proficiency in English is required. French is a plus

Our values:

  • We Win Together
  • We Raise the Bar
  • We Keep It Simple
  • We Build A Legacy
  • We Care

What we offer:

  • 20 paid vacation days per year; additional paid parental leave
  • RRSP Matching
  • Supplemental health benefits via Blue Cross
  • Employee Assistance Program
  • Monthly Classpass credits
  • Enjoy hybrid working from our downtown office, and at home
  • Paid volunteer time through our Shareback volunteering programme
  • Women in the Workplace, P.R.I.D.E., People of Colour and Functionally Diverse Employee Resource Groups

We welcome all applicants and are happy to provide reasonable accommodation at any point in the application or interview process. Please email [email protected] with any accommodation needs.

#LI-LO1

#LI-Hybrid

A Movement for Everyone

We want to inspire and empower everyone to fight food waste together. With that mission, it’s only natural that we want to build a diverse and inclusive team of highly capable individuals who are passionate about doing things in a better way. We strongly believe we all excel and are more creative when we’re allowed to be ourselves, and we’re committed to a culture where all of us belong.

We are an equal opportunity employer and all employment is decided on the basis of qualifications, merit and business need. If you need reasonable accommodation at any point in the application or interview process, please let us know.

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