Job description
Thumbtack helps millions of people confidently care for their homes.
Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.
About the People Team
Our People Team is at the forefront of building a world-class virtual-first company and being a leader in the Future of Work. Our People team believes in the power of our people. We craft an employee experience that starts with hiring incredible people, investing in their career development, and providing a holistic approach to benefits and wellness.
About the Role
The People Operations Generalist will play a key role in delivering exceptional support to Thumbtack employees, with a primary focus on our North America team, while also providing support for the Philippines team as needed. You’ll manage and resolve a wide range of employee requests with accuracy, discretion, and care, ensuring that every Thumbtacker can stay focused on doing their best work for our customers and pros. This role goes beyond routine task completion, driving proactive problem-solving and leading process improvements. In this role, you’ll help streamline and improve core People Ops processes while identifying opportunities to scale and enhance our support model. A mindset of continuous improvement, both individually and operationally, is essential. Occasional flexibility in working hours may be required to attend cross-time zone meetings or support high-priority initiatives.
What you’ll do
This role serves as the first line of support for the People Team—triaging tickets and managing key People Ops processes, including onboarding, offboarding, job changes, employment verifications, and Workday transactions for team members in North America and the Philippines. As the initial point of contact for internal and external inquiries, you’ll work to resolve issues directly or guide them to the right resource, enabling our employees to stay focused on serving Thumbtack’s customers and pros.
- Execute employee data updates (e.g., headcount planning, onboarding, offboarding, employment verification, unemployment processing) with minimal guidance, escalating exceptions.
- Manage and triage the People Operations ticket queue, answering questions, processing transactions, redirecting, and escalating or assigning more complex requests as appropriate.
- Provide employees with accurate and useful direction, resources, or support as needed to their queries in the quickest and most effective channel (email, ticket, or Slack message).
- Work cross-functionally to improve operational efficiency and the employee experience by identifying opportunities for automation, process and policy changes, and improved communications and documentation. This includes leading smaller-scale projects focused on enhancing People Ops processes.
- Assist in the completion of special and ad-hoc People projects.
- Run reports and audits to identify when potential or actual issues exist in the HRIS system.
- Assist in reviewing and updating HR policies to align with operational needs.
- Serve as a backup for TPH-related People Operations tasks as needed.
- Contribute as a team member by engaging in team meetings, team-building activities, and other team and company events.
In order to be successful, you must bring
- 5+ years Human Resources experience, with a 3+ years of direct experience in HR delivery
or shared services in the US regions
- Solid understanding of US Human Resources processes, including onboarding/offboarding,
employee data management, benefits administration, and compliance
- Demonstrated ability to manage multiple tasks and projects in a fast-paced, high-volume
environment
- Proven track record in ticketing, mailbox logic, and workflow oversight using HRIS platforms
and ticketing/case management systems (e.g., JIRA, Zendesk)
- Experience working with SLAs, audit standards, and compliance metrics
- Excellent communication and interpersonal skills; capable of working effectively across
cultures and geographies
- Comfortable working in a fast-paced tech environment where processes are still being
defined.
- Ability to triage and prioritize work from multiple channels, exercising independent judgment
to manage competing demands.
- Familiarity with Workday, and/or Greenhouse.
- Knowledge of Philippine Labor Laws and Statutory Benefits
Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.
Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: [email protected].
If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack’s Privacy policy available at https://www.thumbtack.com/privacy/ .
