Job description
At the forefront of health tech innovation, CopilotIQ + Biofourmis is transforming in-home care with the industry’s first AI-driven platform that supports individuals through every stage of their health journey-from pre-surgical optimization to acute, post-acute and chronic care. We are helping people live healthier, longer lives by bringing personalized, proactive care directly into their homes. With CopilotIQ’s commitment to enhancing the lives of seniors with chronic conditions and Biofourmis’ advanced data-driven insights and virtual care solutions, we’re setting a new standard in accessible healthcare. If you’re passionate about driving real change in healthcare, join the CopilotIQ+Biofourmis Team!
What is the Implementation Manager role?
As an Implementation Manager, you’ll play a critical role in ensuring our customers’ success by leading the deployment of Biofourmis’ solutions from start to finish. You’ll be the primary liaison for clients, responsible for delivering smooth, timely, and high-quality implementations that drive real clinical and operational impact. This is a highly collaborative, cross-functional role that directly shapes customer experience and long-term satisfaction.
What you’ll be doing :
- Own the full implementation lifecycle for Biofourmis solutions—kickoff through go-live—including configuration, testing, training, and post-launch support.
- Act as the main point of contact for client stakeholders during implementation, ensuring alignment, clarity, and an excellent customer experience.
- Translate clinical workflows into platform configurations that enhance usability and support care delivery.
- Design and deliver tailored training programs for clinical and operational staff, ensuring they are confident and equipped to use the Biofourmis platform effectively.
- Facilitate both remote and on-site training sessions, leveraging adult learning principles to drive engagement and retention.
- Collaborate closely with internal teams including EMR, Customer Support, Logistics, Technical Program Management, and Product to meet implementation milestones.
- Provide hands-on support during key phases of the project, including on-site and remote go-live support.
- Develop deep product expertise in Biofourmis’ CopilotIQ+ platform, including software features and digital device integrations.
What you’ll bring:
- Bachelor’s degree required; focus in a healthcare or technical field preferred.
- 2+ years’ experience implementing software solutions in healthcare settings, collaborating with clinical and operational teams to ensure successful adoption and integration.
- 2+ years’ experience partnering directly with clinical and operational teams to tailor technology solutions to real-world workflows.
- Certified Project Management Professional (PMP), or equivalent experience.
- Strong communication, collaboration, and problem-solving skills, with the ability to build trust across teams and clients.
- Proven experience working cross-functionally in dynamic, fast-paced, and startup-like environments.
- A hands-on, team-oriented mindset with a readiness to step in wherever needed to drive results.
- Willingness to travel (approximately 15%) to support client implementations and go-lives.
