Job description
About This Role
We are seeking an exceptional Implementation Project Manager to join our high-performing global Client Experience team. You’ll lead end-to-end project delivery for new client implementations and drive feature rollouts for existing customers—all while ensuring a seamless, white-glove experience.
In this client-facing role, you’ll be the connective tissue between clients and internal teams, orchestrating project execution across multiple workstreams. You’ll bring both rigor and heart to the role: maintaining momentum and meeting deadlines, while building trusted relationships through warmth, clarity, and professionalism.
This is a remote role open to candidates located in the United States. As we work with global clients and teams, some flexibility with time zones will be required.
Key Responsibilities
Lead the successful implementation of Fuel50 solutions for enterprise clients across the globe
Manage multiple complex projects simultaneously, ensuring milestones are met on time and within scope
Serve as the main point of contact for clients during onboarding, driving a positive and engaging onboarding experience
Collaborate cross-functionally with Client Success Partners, Configuration Consultants, and Skills Strategists to deliver client value
Develop and maintain client-facing project plans and internal project tracking tools
Identify and mitigate project risks while keeping stakeholders informed and engaged
Facilitate effective meetings, workshops, and other client engagements as needed to support project delivery
Ensure project documentation, reporting, and communication are timely and accurate
3–5 years of project management experience, ideally in SaaS or software implementation
Proven track record of managing large-scale, complex projects with multiple stakeholders
Exceptional facilitation, presentation and communication skills—warm, tactful, and clear across phone, video, and written channels
Strong organizational skills and the ability to juggle competing priorities with ease
Collaborative mindset with experience working cross-functionally in a fast-paced environment
Proactive problem solver with strong risk management instincts
Strong ability to synthesize mutiple information inputs and create order from complexity
Ability to influence and motivate both internal teams and clients toward shared goals
Solid technical acumen; experience working with SaaS or cloud platforms is a plus
Proficiency in Microsoft Office, particularly Excel, PowerPoint, and Outlook
About Fuel50
Fuel50 is an international, high-growth tech company. Our award-winning AI talent marketplace platform exists to improve the lives and careers of people everywhere by empowering forward-thinking companies to deploy career growth and talent mobility initiatives to attract and retain talent while boosting engagement and productivity. In other words, we are at the forefront of changing how people work and how organizations empower their people.
Our tech is global and has touched careers across 100+ companies in 13+ languages and 25+ countries. Our clients are some of the biggest brands in their respective industries. And, most importantly, we practice what we preach and believe everyone should be in a job they love (including you!).
Fuel50 is immensely proud of our strong team culture, where our people (or “Fuellies”) come first. Our vision and values are inclusive and transparent and built upon quarterly business objectives that drive our growth, encourage goal setting, and celebrate milestones every step of the way.
The Fuel50 vision has resonated with investors across NZ, Australia, UK, and the USA - supporting our global growth and helping us become the pioneers in this fast-growing talent space.
We are also a socially responsible company. We work with charities that help women and minority groups land on their feet through career coaching and support.
As well as our day-to-day responsibilities, all Fuellies play an integral part in growing our culture with us and ensuring that Fuel50 remains an inspirational and amazing place to work. Some additional benefits are:
- Day off on your birthday and your Fuel50 anniversary.
- Employee Stock Options Plan (ESOP).
- Flexible working times and remote working (as above) - we’re very supportive of school commitments, traveling in off-peak hours, looking after the kids, and all that jazz.
- Investing in you with career and development planning, using our very own Fuel50 software and online Fuellie University.
- A very progressive parental leave policy - get extra flexibility and time off on top of what your local government already mandates.
- A focus on health and wellbeing.
What is it like to be a Fuellie?
We know that having the right people with the right attitude and behavior is a big part of what makes us successful. Living our values is an important part of being successful in this role.
- We have a culture around continuous (but super friendly) feedback and recognition - be part of a family-like team that is working towards a common goal and helping each other every step of the way.
- We have #SuperheroAwards at every quarterly sprint meeting and every weekly team meeting includes spontaneous recognition and shout-outs across the business.
- We’ll have your back when you need help - your colleagues want to see you succeed and work hard to help you do so.
- We work hard and deliver amazing results to our clients - when you see our amazing feedback, you’ll be proud to be a Fuellie.
Application Process
If this sounds like you, then please apply. If you’re not sure you’re ready or perhaps you don’t meet all requirements yet, please apply anyway. We’ll review every application that we get.
