Job description
About the Role
Our Inventory Management team is growing! This team is responsible for ensuring that inventory has the highest success rate in terms of sale, auto delivery, and cancellation avoidance. This involves taking all necessary actions to prepare inventory for sale, optimizing automation to ensure efficient distribution and on-time delivery. We are looking to hire an agent with great communication and problem solving skills to be the front line of defense in preventing unnecessary downstream issues for other departments.
Responsibilities
- Work directly with the Inventory Management Manager on the assigned duties for your shift - this varies from creating POs, match missing tickets, audit accounts, prepare listings for upcoming events to best utilize technology to automate processes
- Own the Match Missing ticket action to ensure all possible ingested tickets are matched to POS Ticket IDs for optimal use of automated delivery Identify and take action to resolve discrepancies, missing tickets, bad passwords, etc to prevent downstream fulfillment issuesInteract with customers using various communication platforms
- Own the buying in of purchases that we agree to handle according to policies
- Manage and maintain accurate listing-to-event mapping for purchase order (PO) purposes.
- Investigate and resolve issues preventing listings from mapping correctly to market events, escalating to a supervisor when needed.
- Proactively review and process ingested tickets daily to ensure proper mapping and event alignment.
Qualifications
- Excellent problem-solving & investigation skills
- Excellent communication skills - must maintain professional and respectful demeanor throughout all interactions with marketplaces as well as customers
- Ability to multi-task and be flexible to accommodate the needs of the team
- Collaborative team player
- Strong work ethic
- Thrives in a fast paced remote work environment
- High level of organizational skills and attention to detail
- 1-3 years of relevant work experience
Bonus Qualifications
- Ticketing industry experience and a love for live events!
$23 - $24 an hour
This role will also be eligible for an annual discretionary bonus.
About Us
Automatiq is the leading all-in-one software platform in the live event ticketing world, serving resellers of all sizes. Our technology suite streamlines the entire ticket resale process, from effortlessly listing tickets on multiple exchanges to dynamically adjusting prices based on market shifts, and even ensuring tickets reach event-goers promptly.
We are data-driven and customer-obsessed as we work to solve interesting and complicated challenges in a fast-growing global market. We are equally relentless in maximizing our team’s career goals and aspirations by building a company of people who share the same drive and passion. If you are looking for a culture based on great people, technical excellence, and continued growth — where your contributions and ideas really do make a difference — come join us at Automatiq!
Automatiq is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Fair Chance Notice for California Applicants
Automatiq considers qualified applicants with arrest or conviction records. Criminal history disclosure or background checks occur only after a conditional job offer. A criminal history may have a direct, adverse, and negative relationship with the following duties of the role:
—Access to transaction data, privileged information, proprietary information, etc.
—Interactions with customers, employees, vendors, agents, and third parties.
Such a history may potentially result in the withdrawal of a conditional offer of employment. If a conviction directly related to the job raises concerns, candidates will have the opportunity to explain circumstances surrounding the conviction, provide mitigating evidence, or dispute the background report.
