Job description
Zipdev is looking for a talented Medical Virtual Assistant to join our remote team and collaborate with a US-based client. As Virtual assistant you will play a crucial role in supporting healthcare professionals and ensuring the smooth operation of our medical practice. You will perform administrative tasks, manage patient records, and assist with medical terminology-related duties. This role requires excellent organizational skills, attention to detail, and a strong understanding of medical terminology.
Responsibilities:
Working as virtual front desk and admin support for her clinic, answering phones, emails, scheduling patients, uploading labs, checking legal docs, following up with patients for labs, etc.
Managing calendar as a high-level exec assistant.
Maintain electronic health records (EHR) and ensure accuracy and completeness of patient information.
Communicate effectively with healthcare providers, patients, and other team members.
Assist in developing marketing materials and promotional campaigns to attract new patients and retain existing ones.
Coordinate with medical staff to ensure timely and accurate documentation of patient encounters.
Assist patients with scheduling appointments, accessing telehealth services, and navigating healthcare portals.
Provide excellent customer service to patients, addressing their questions, concerns, and feedback.
Bachelor’s degree in Healthcare Administration, Marketing, Communications, or a related field.
3+ years of experience as a Virtual Assistant
Familiarity with electronic health records (EHR) systems.
Proficiency in Google Suite: Google Calendar and Google Drive.
Strong written and verbal communication skills in English.
Previous experience in marketing or customer support roles is preferred.
Currently living in Latin America.
Nice to haves:
Previous experience with Spruce for answering phones.
Basic experience with CRMs, such as Keap or others.
Experience working in a healthcare setting or medical office environment.
Experience in social media advertising and newsletter creation using Canva.
Familiarity with medical terminology and understanding of healthcare practices and procedures.
Work remotely Monday - Friday, 40 hours a week (no weekends)
Vacation: 10 business days a year
Holidays: 5 National Holidays a year
Company Holidays: 5 Company Holidays a year (Christmas Eve, Christmas Day, New Year’s Eve, New Year’s Day, Zipdev Day)
Parental Leave
Health Care Reimbursement
Active Lifestyle Reimbursement
Quarterly Home Office Reimbursement
Payroll Deduction Purchase Plans
Longevity Bonus
Continuous Learning Bonus
Access to Training and Professional Development Platforms
Did we mention it’s REMOTE?!!
One of our core values at Zipdev is “Be authentic.” that’s why we encourage you to answer the application form in your own words; we are interested in getting to know you, not a digital assistant.
Wondering how our remote environment or our payment method work? We’ve put together some helpful answers in our FAQs at the bottom our our career site. Take a look and let us know if you have any other questions!
