Job description
Description
About Kuoni Tumlare
At Kuoni Tumlare, we deliver truly inspiring and innovative solutions and experiences that create value both for our Partners and Society at large. Our wide portfolio of products and solutions is built on 100+ years of destination management experience.
Our solutions include series tours, technical visits, educational tours, Japanspecialist travel consulting, as well as meetings, incentives, conferences, and exhibitions. Our product portfolio includes MyBus excursions at destinations as well as guaranteed departure tours devised and delivered by our Seat-in-Coach specialists, Europamundo (EMV) and MyBus Landcruise.
We cater to a wide range of customer needs in close collaboration with our trusted suppliers and powered by our team of destinations experts - enabling us to make a real difference to the world.
About the Business / Function
Our Destination Management services form the core of our business. Together with our destination experts, our sales teams generate business and shape itineraries suited to our customers’ needs with real-time insider knowledge. We take care of everything from ground support, hotel bookings, sightseeing, restaurants, and local guides; all while providing 24⁄7 customer support so that travelers from over 50 countries can enjoy memorable travel experiences worry free.
About the Role
About the Role
The primary role of Sales Support is to provide documentation support for the Sales team to send to the Operations team, mainly in the areas of checking quotes, translate itinerary, producing Go-Ahead documentation, itinerary. Contact with customers for briefing information and follow up. Reporting to Sales Manager, the jobholder would follow pre-defined standard operating procedures (SOP).
Key Responsibilities
Translate itinerary to English version and send it to suppliers all over the world. Communicate and clarify all request with suppliers.
Quotation and suppliers comparison, need to analyze the offer from different suppliers to select best solution.
Quote responsibilities: check, amend, re-check on quotes or generate quotes as requested; which include printing out quote sheets and attach where appropriate.
Offers responsibility: producing offers and sending to the clients, and manage itinerary changes on behalf of Sales (where needed)
Go-Ahead responsibilities: prepare Go-Ahead documentation for the Operations team, attach the offer letter, final itinerary, original quotes and other documents on behalf of Sales (where needed)
Provide admin and documentation support to Sales team, in relation to market situation, destination/ competitor analysis, agent profiling, existing account management, reports, etc. Build up the data base in a chart which can be share to internal team members.
Other support duties as and when assigned by manager.
Requirements
To Succeed in the Role, You Should :
Service-oriented with very positive working attitude
Ability to prioritize work effectively, work independently with minimum supervision.
Attentive to details and sensitive to figures.
Organization skills and ability to multitask in a fast paced work environment.
Highly motivated and a good teamwork player
Be familiar with office 365 applications, e.g. excel, word, power point and able to use AI tool, such as ChatGpt to work efficiently
Language Skills: Native Mandarin, at least mid-level of English skills in reading, writing, listening and speaking.
We Are Looking for a Person is:
A good team player.
Communicative.
Willing to learn.
Self-motivated.
With excellent attention to detail.
With good communication skills.
With critical thinking.
Able to work independently with minimum supervision
Able to work in a team and a collaborative environment.
What We Offer:
Opportunity to work in an international environment
Diverse & Inclusive culture
Learning and training opportunities for growth
Dedicated Employee Engagement Activities
Flexible & Remote Working
