Job description
Our Journey
ShopBack began in 2014 as a late-night spark of inspiration between Henry and Joel — not just to build a Cashback platform, but to reimagine how brands and consumers connect. As former advertisers, they understood the limitations of traditional marketing, and saw an opportunity to deliver more value on both sides. That idea quickly turned into action, with the first prototype built during a 24-hour sprint. Today, ShopBack serves over 50 million users across 13 markets, partners with 20,000+ merchants, and powers over half a million transactions daily. We’re building The World’s Most Rewarding Way to Shop — and looking for bold, driven individuals to join us.
This role will be supporting Germany market. You will be working normal working hours as Malaysia. However, there will be certain peak months that you will be required to support shift hour : 2pm - 10pm.
Your Adventure Ahead
- Oversee the performance of the country’s operations, ensuring consistent achievement of KPIs and addressing any breaches with root cause analysis and corrective action.
- Investigate and resolve operational issues, collaborating with cross-functional teams as needed.
- Coordinate cross-functional initiatives involving commercial, product, marketing, and regional operations teams to support strategic projects.
- Address operational gaps, validate improvements in the country’s Operations, review productivity through automation, process enhancement, and targeted training with Operations Managers and stakeholders to implement solutions.
- Collaborate with stakeholders across the country’s Operations teams, operations teams and customer service to ensure seamless communication and alignment.
- Manage and execute end-to-end merchant operations for Online Affiliate ensuring excellence in execution.
- Drive and execute strategies to enhance merchant and customer experiences, scale operations, and achieve cost efficiencies.
Essentials to Succeed
- Minimum 1 year of experience with a proven track record in operations (preferably in e-commerce).
- Data-driven mindset, with the ability to analyze performance and historical data to plan and optimize resource management.
- Proficiency in tools such as Salesforce, SQL, Python, and Zapier is a plus.
- Strong problem-solving skills and a hands-on, proactive approach to challenges.
- Ability to connect the dots, leverage data insights, and iteratively improve and scale operational processes.
- High bias for action, with the ability to quickly identify and address process, culture, and skill gaps.
- Independent and self-motivated, capable of thriving in a fast-paced, dynamic work environment with minimal supervision.
- Collaborative mindset, with demonstrated success in partnering with cross-functional teams (business, operations, product) to drive complex projects.
- Strong leadership, stakeholder management, and communication skills.
- Growth-oriented mindset, with a willingness to seek challenges and excel in a constantly evolving environment.
- Ability to prioritize and focus on the most impactful initiatives.
ShopBackers’ DNA
Grit - We tackle all challenges head-on, working together to solve problems and achieve success.
Hunger - We value hard work, and having relentless drive.
Speed - We move fast and have a bias for action, all to deliver maximum impact.
Impact - We focus on results, always aiming for the best possible outcomes and timelines.
Growth - We embrace a growth mindset, constantly striving to learn, improve, and excel in our roles.
Exclusively for ShopBackers
Career progression paths and opportunities to take on greater challenges that help you realise your ambitions.
Be part of a winning team on a journey to global scale.
Competitive compensation based on your performance.
Candid, open, and collaborative culture where feedback is valued, for everyone to grow and improve every day.
Work-From-Anywhere benefit to enable you to thrive personally and professionally.
Flow Day Thursday (1-day a week, optional to work from home or office)
ShopBack is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable laws. Join our team and help us make a difference!
