Job description
We’re on a mission to provide equitable access to economic opportunity, for everyone.
We close critical skill gaps in the workforce through a new kind of apprenticeship that combines work and learning. We begin by recognizing high-potential individuals both inside and outside of a company’s current workforce and then we create applied, guided and equitable learning programs, with measurable impact. Because we believe the world needs a better way to match its potential.
We work with over 1,500 leading companies including the likes of Microsoft, Citi and Just Eat to help solve their business-critical problems, and we’ve trained over 16,000 professional apprentices in the tech and data skills of the future. This is made possible by our global team who are driven to achieve a mission that matters, together.
Join Multiverse and help us set a new course for work.
The Opportunity
Multiverse is at an exciting juncture, one that requires transformation of both scale (10,000 to 100,000 apprentice learners) and technology (recognising potential of our expanded product, platform and AI offerings). Success in the short to mid-term will be defined by how well we execute against our central strategy, how capable we are to continuously improve core operating metrics and process, and how supported our 200+ coaches are to have a daily, positive impact on our apprentices and learners. As an Operations Executive, you are the front line that achieves just that: great execution of daily process and project tasks.
We’re looking for a data-driven, hands-on problem solver who’s excited to dive into operations, own key performance metrics, and identify ways to streamline and scale our processes. You’ll work across the learner journey, from onboarding to program completion, ensuring that every step is delivered with quality, efficiency, and client/learner impact.
You’ll be embedded in a cross-functional operating unit made up of operations professionals, delivery leads, coaches, and support teams - with the mandate to:
Strategise: Proactively spot areas for improvement, and shape ideas into actionable process changes
Build: Use data to surface insights, design solutions, and roll out scalable improvements across teams
Grow: Develop your own skills with a clear path to Senior Operations Executive and beyond, while helping increase the team’s overall learner capacity
Operate: Take responsibility for critical systems and metrics tied to learner success, client satisfaction, regulatory compliance, and business outcomes
Collaborate: Partner across teams - Product, Learner Success, Coach Quality and Impact, Customer Success, GTM etc. to ensure alignment, account growth and continuous improvement across the learner journey
What You’ll Do
Execute and continuously improve key operational processes that support our learners from onboarding through completion, driving efficiency, accuracy, and scalability
Identify and resolve day-to-day operational blockers across scheduling, learner experience, and coach enablement
Monitor and manage performance metrics to ensure program quality, regulatory compliance, and learner satisfaction
Partner cross-functionally with Central Teams, Customer Success, Performance Ops, Learning, Product, and Data to identify process gaps, run A/B experiments, and deliver solutions that improve learner outcomes, client relationships and operational effectiveness
Take ownership of specific operational projects from an idea to implementation, aimed at automating workflows, reducing manual effort, or unlocking scale
Use data to surface insights, define measurable goals, and inform decisions that support your team’s ability to deliver exceptional service at scale
Build strong relationships with internal stakeholders and external partners, ensuring alignment on learner and customer needs
About You
2–4 years of experience in an Operations, Project Management, or Customer Success function - ideally in a fast-paced, tech-enabled environment
You’re passionate about using data to solve problems and can build dashboards or reports that turn raw information into actionable insights
You’ve designed and implemented processes or playbooks that improved team performance and operational consistency
You have a strong working knowledge of tools like Google Sheets, Metabase, and are familiar with SQL, APIs, and automation tools
A natural collaborator who communicates clearly, navigates ambiguity with confidence, and takes initiative to move work forward without waiting for direction
You thrive in a dynamic environment, balancing long-term improvements with short-term needs, and consistently deliver to a high standard
You are empathetic and mission-driven: motivated by helping learners succeed, and by supporting the coaches who enable that success
How we hire
Benefits
Time off - 27 days holiday, plus 7 additional days off: 1 life event day, 2 volunteer days and 4 company-wide wellbeing days and 8 bank holidays per year
Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Gympass and access to Spill - all in one mental health support
Hybrid & remote work offering - with weekly or monthly visits to the London office and the opportunity to work abroad 45 days a year
Team fun - weekly socials, company wide events and office snacks!
Our commitment to Diversity, Equity and Inclusion
We’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy here.
Right to Work
Do you have the right to work in the UK? Unfortunately, at this time we cannot offer sponsorship for this role and we cannot consider overseas applications.
Safeguarding
All posts in Multiverse involve some degree of responsibility for safeguarding. Successful applicants are required to complete a Disclosure Form from the Disclosure and Barring Service (“DBS”) for the position. Failure to declare any convictions (that are not subject to DBS filtering) may disqualify a candidate for appointment or result in summary dismissal if the discrepancy comes to light subsequently.
