Job description
We are seeking a dedicated and compassionate Patient Care Specialist for our client’s team. The ideal candidate will have experience working with patients or medical practices and aims to minimize training time through their existing expertise. This position requires strong communication skills, particularly in handling patient interactions over the phone and making calls on behalf of doctors.
Job Responsibilities:
Provide exceptional customer service to patients and their families.
Handle patient inquiries and concerns promptly and professionally, ensuring a positive experience.
Coordinate appointments, referrals, and follow-up care as needed.
Communicate effectively with healthcare providers and other staff members to ensure seamless patient care.
Maintain accurate and up-to-date patient records and documentation.
Assist with administrative tasks such as scheduling, billing, and insurance verification.
Collaborate with interdisciplinary teams to optimize patient outcomes and satisfaction.
Adhere to all HIPAA regulations and maintain patient confidentiality at all times.
Previous experience working with patients or in a medical practice setting.
Demonstrated proficiency in handling patient interactions over the phone or making calls on behalf of doctors.
Excellent communication skills, both verbal and written.
Strong organizational and multitasking abilities.
An empathetic and compassionate approach to patient care.
Ability to work independently and as part of a team.
Knowledge of medical terminology and healthcare processes preferred.
Proficiency with computer systems and electronic medical records (EMR) software.
System Requirements
At least 15mbps for the main internet and at least 10mbps for backup
A desktop or laptop that has an i5 processor with at least 8 GB RAM and an i3 processor for backup
Note: Back-ups should still be able to function when there is a power interruption
A webcam
Noise-canceling USB Headset
Quiet, Dedicated Home Office
Smartphone
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