Job description
Hazel Health is the nation’s largest virtual provider of school-based healthcare services, and has been recognized by Fast Company as “ one of the world’s most innovative places to work” in 2023.
By partnering with districts and health plans across the country, Hazel transforms schools into the most accessible front door to physical and mental healthcare. Today, Hazel’s diverse team of licensed providers deliver therapy and medical services virtually (in school or at home) to over four million K-12 students — regardless of their insurance status or ability to pay. Hazel aims to remove all barriers to the mental and physical health care that children need to thrive: in school, at home, and in life.
Helping students and their families feel better takes a team of smart, dedicated people. As an integral member of the Hazel team, you will
- Make an Impact: Work with a team that is increasing equitable access to quality health care experiences for students and their families.
- Enable Scale: Work with a team that is building and professionalizing a high growth high impact social enterprise.
- Feel Valued: Work with a team that is being compensated competitively, developed professionally, and celebrated frequently for making a meaningful difference.
Check us out at Hazel Health Careers.
The Role:
We’re looking for a highly organized, self-motivated, and proactive Remote Practice Manager to lead the day-to-day operations and strategic initiatives of our growing school-based physical health program. The ideal candidate is a quick learner, a detail-oriented problem-solver, highly driven and proactive, and has experience supporting providers such as physicians and advanced practice providers.
This role is central to ensuring our clinical operations run smoothly—managing provider schedules, optimizing staffing, collaborating cross-functionally, supporting front-line staff, and driving continuous improvement to enhance quality and efficiency. If you’re energized by operational excellence, clinical coordination, and cross-team collaboration, this role is for you.
Clemson University Finds Hazel Health Teletherapy Program Drives Clinically Significant Outcomes in School Mental Health
Location: Remote
What You’ll Do:
- Schedule Management: Build, maintain, and optimize provider schedules across multiple states; ensure adequate coverage based on patient volume and state and supervision needs.
- Staffing Oversight: Analyze utilization and make staffing recommendations in partnership with leadership and analytics teams. Reduce staffing inefficiency so that providers can reach 2.7-3 VPH while keeping average wait times below 15 minutes.
- Cross-Department Collaboration: Serve as the key liaison between the Physical Health team and internal teams including Finance, Post-Sales, Bizz Ops, Business Analytics, and Medical Affairs. Work cross-functionally to ensure tight alignment and execution of strategic projects and assignments, collaborating to improve clinical outcomes and business sustainability.
- Team Management: Oversee and support the Clinical Support Staff (CSS) team; ensure workflows are followed and escalations are managed effectively. Contribute to fostering a positive team culture and support the professional development of team members.
- Operational Coordination: Identify and resolve day-to-day operational issues related to clinical delivery. Propose and implement process improvements and work with Compliance to track AOR %age, maintaining a goal of %
- Data-Driven Decision Making: Use reports and dashboards to define, track, and monitor key operational metrics (including wait times, cancellation rates, visit metrics, provider visit management, clinical visit engagement). Surface insights to leadership for better decision-making and work with Business Analytics to optimize data and address any discrepancies. Develop and regularly report on clinical operations OKRs and KPIs.
- Provider Support: Serve as a go-to resource for MDs and APPs to resolve scheduling, logistical, and administrative issues quickly and professionally.
- Independent Execution: Drive initiatives forward independently while maintaining alignment with broader organizational goals. Synthesize operational challenges into structured, actionable projects and plans.
What Excites Us:
- Exceptionally organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment.
- Thrive in ambiguity and learn quickly—able to build systems and processes where none exist.
- Experienced working with and supporting medical providers (MDs and/or APPs).
- Confident in managing support staff and building accountability in remote teams.
- An excellent communicator, comfortable interfacing with cross-functional stakeholders.
- Tech-savvy and comfortable with platforms like Google Workspace, Slack, and clinical scheduling software.
Minimum Requirements:
- 3+ years of relevant experience in clinical operations, provider relations, or practice management (telehealth or pediatric experience preferred).
- Experience managing provider schedules and working cross-functionally.
- Prior experience leading or overseeing support staff (front desk, care coordination, or clinical support teams).
- Bachelor’s degree in healthcare administration, public health, nursing, or related field preferred (or equivalent experience).
If you’re excited about this role but your past experience doesn’t align with every qualification in the job description, we encourage you to apply anyway.
Total compensation for this role is market competitive, with a base salary range of $80,000 - $95,000, a 401k match, CEU Allowance, healthcare coverage, paid time off, cross-licensure sponsorship (if eligible), and a broad range of other benefits and perks. Review our benefits at Hazel Health Benefits.
We believe talent is everywhere, and so is opportunity. While we have physical offices in San Francisco and Dallas, we have embraced working remotely throughout the United States. Candidates for clinical remote roles must maintain an active license in the state where they are providing services. These roles can be performed from any of the following states: AL, AZ, AR, CA, CO, DC, FL, GA, HI, IL, IN, IA, KY, LA, MD, MA, MN, MS, MO, MT, NC, NJ, NV, NY, OH, OR, PA, RI, SC, TN, TX, UT, PA, VA, WA. Please only apply if you live and work in one of the states listed above or plan to relocate to one of these states before starting your employment with Hazel. State locations and specifics are subject to change as our hiring requirements shift.
We are committed to creating a diverse, inclusive and equitable workplace. Hazel Health values the minds, experiences and perspectives of people from all walks of life. We are proud to value diversity and be an equal opportunity employer. Hazel will consider qualified applicants with an arrest or conviction record for employment in accordance with state and local laws and “fair chance” ordinances. For all Hazel positions, a criminal background check is required following a contingent offer of employment. Learn more about working with us at Hazel Health Life.
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