Job description
At Moxie, we empower entrepreneurs to launch, run, and grow their own aesthetics businesses with a combination of software and services. In just over three years, we have grown from an idea to a global, remote-first team of more than 140 people. Our business is in the top decile for growth, and our team is consistently described as high-trust, low-ego, and high-output.
We are the platform unlocking the opportunity in aesthetics for hundreds of independent entrepreneurs, often for the first time. We do this by combining best-in-class software, tailored support services, and the benefits of scale across our network of clients, whom we call providers. We help them be in business for themselves, but not by themselves.
This role is the linchpin role in our model:
As a client-facing role, the Provider Success Manager (PSM) serves as a trusted advisor, guiding providers through everything from their grand opening to product selection, cross-selling opportunities, and P&L management.
Internally, the PSM advocates for their providers, collaborating with teams across Engineering, Marketing, and beyond to deliver ongoing value and help shape Moxie’s long-term offerings.
This role is an excellent fit if you love the aesthetics industry, know what goes into running a successful practice, and are excited to use data to help drive growth within a portfolio of providers to help them fulfill their life and work goals.
The team you’ll join
You’ll be joining our experienced Provider Success Manager team and will go through a comprehensive onboarding process before taking on your own portfolio of providers. While we have established tools and templates, success in this role will be about helping providers apply them effectively at scale. As the first of its kind in this new, scaled approach, there will be plenty of opportunities to contribute to the team’s growth and stretch as we expand.
You’ll be responsible for:
Own the relationship with each of your ~100 providers from launch to growth, and management. Help them be successful by coaching, advising, and leveraging all of Moxie’s tools.
Develop Provider Connections: Build strong, trusted relationships with a portfolio of providers, guiding them through the ongoing growth of their businesses with Moxie.
Drive Portfolio Health: Influence the health and success of providers by executing scalable initiatives, ensuring each provider receives personalized guidance on challenges like staffing, device purchases, and account management.
Be a Moxie Coach: Offer mentorship through one-on-one interactions, group settings, and tailored training, ensuring providers maximize their investment in Moxie and achieve sustainable revenue growth.
Amplify Provider Voice: Actively listen to provider feedback and use insights to drive improvements across the business, ensuring Moxie’s platform evolves to meet provider needs.
Showcase Data: Leverage data and analytics to identify opportunities for growth, helping providers navigate AOV, price shopping, and marketing strategies to drive customer growth.
Be a Team Player: Contribute to a collaborative, positive team environment by sharing insights, supporting peers, and working together to drive overall provider success.
We’re looking for:
Industry Expertise: Proven experience in the aesthetics, beauty, or wellness industries, with a deep understanding of how to serve providers and customers effectively at scale.
Proven ability to manage a large portfolio of accounts: Experience building, managing, and optimizing a large portfolio of accounts, balancing proactive and reactive account management. You have a strong understanding of successful P&L management and are committed to ensuring providers’ success at every level.
Service & Coaching Excellence: Strong skills in coaching, mentorship, and communication, ensuring you can support a large provider base and help them thrive in a scalable way.
Business Acumen at Scale: Comprehensive understanding of how to drive growth and efficiency in the aesthetics business, managing both operational and strategic aspects to maximize provider success.
Why join us
Above all, we’re in this to empower small business owners to own and grow their businesses. If you succeed, Med Spas will remain the opportunity for independent owner-operators instead of being dominated by a small number of large chains. If that speaks to you, speak to us.
We have much left to build. But given the great market feedback we’re getting, we think we are writing the first chapters of a real success story, and this growth creates opportunities.
Experience managing a sizable book of business, applying management lessons, learning new ones, and the satisfaction of seeing your practices thrive.
Remote work environment with the ability to work from anywhere.
Competitive salary and stock, and generous health/dental/vision coverage.
At Moxie, we believe in creating a workplace where everyone feels valued and included. We encourage people of all backgrounds, experiences, and perspectives to apply to our jobs. If you require any accommodations to fully participate in the interview process, please let us know—we’re happy to assist.
