Job description
Join Axon and be a Force for Good.
At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
Your Impact
Fusus solves this by unifying real-time video, alarms, sensors, access control, and dispatch data across fragmented systems—into a single live operating picture. It enables faster decisions, seamless collaboration (including with law enforcement), and a coordinated response that saves time, money, and lives.
We’re hiring a Principal Product Manager to lead this next chapter—owning the end-to-end customer experience for enterprise customers, with a focus on the critical role integrations play in their success. From the moment a customer begins onboarding through full operational deployment, you will be responsible for ensuring they realize the full value of the Fusus platform—through well-designed, scalable, and impactful integration solutions.
What You’ll Do
Location: Work from home as much as you want, live nearby any of our awesome US R&D Hubs (Seattle, Scottsdale, Atlanta, or Boston) so you can easily collab in-person when it’s helpful and be an active part of our vibrant Axon culture.
Reports to: Senior Director of Product
Direct Reports: 0
- Own the end-to-end product experience for enterprise customers, with a focus on ensuring that integrations with their existing systems (e.g., video, access control, alarms) are seamless, reliable, and deliver measurable value.
- Define and drive the product vision and roadmap for enterprise integrations, ensuring it aligns with broader business goals and customer needs.
- Engage directly with customers and field teams to understand deployment contexts, operational challenges, and integration opportunities.
- Manage the full lifecycle of integrations, from identifying partner requirements and leading technical scoping, to supporting implementation and ongoing optimization.
- Collaborate cross-functionally with engineering, product design, field deployment, customer success, and sales to ensure integrations drive adoption and satisfaction.
- Create scalable onboarding and support mechanisms to help customers confidently deploy integrations across their infrastructure.
- Proactively identify gaps in the customer experience and work to close them, with a mindset of continuous improvement and customer obsession.
What You Bring
- 10+ years of product management experience, ideally in B2B SaaS, with strong exposure to enterprise customer environments.
- Proven ownership of end-to-end customer-facing experiences, especially involving integrations or configuration-heavy solutions.
- Experience building and scaling integrations with third-party physical security systems such as VMS, access control, alarms, sensors, or incident response tools.
- Strong technical literacy with real-time data, IoT, or video streaming technologies.
- Outstanding collaboration and communication skills across product, engineering, field, and customer teams.
- Confidence in customer settings—from discovery and onboarding to executive-level conversations and escalations.
Benefits that Benefit You
- Competitive salary and 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical, Dental, Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
- Learning & Development programs
- And yes, we have snacks in our offices
Benefits listed herein may vary depending on the nature of your employment and the location where you work
The Pay: Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The starting base pay for this role is between USD 171,375 in the lowest geographic market and USD 274,000 in the highest geographic market. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit www.axon.com/careers/benefits (http://www.axon.com/careers/benefits).
Don’t meet every single requirement? That’s ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.
Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Important Notes
The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.
Some roles may also require legal eligibility to work in a firearms environment.
Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.
We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email [email protected]. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.
