Job description
At Counterpart Health, we are transforming healthcare and improving patient care with our innovative primary care tool, Counterpart Assistant. By supporting Primary Care Physicians (PCPs), we are able to deliver improved outcomes to our patients at a lower cost through early diagnosis and longitudinal care management of chronic conditions.
We are seeking a highly organized, results-driven Program Manager to build the operational foundation and manage our most critical programs, starting with complex, large-scale customer implementations. This is a pivotal role for someone who excels at driving clarity and execution in fast-moving environments. You will work cross-functionally to align internal and external stakeholders, build scalable systems, and ensure our programs are executed with discipline and precision. From rolling up your sleeves on project plans to briefing senior leadership, you will be the engine that keeps high-priority initiatives moving forward and delivering impact.
As a Program Manager, you will:
- Lead high-priority programs: Own and execute large customer implementations and other strategic programs, ensuring operational success from planning to launch and beyond.
- Build executional rigor: Translate high-level goals into clear plans with work streams, owners, deliverables, and timelines. Keep the team focused on outcomes.
- Roll up your sleeves: Jump in wherever needed – whether it’s solving tactical blockers, facilitating meetings, putting together high-quality deliverables, chasing down or executing on open items. Maintain altitude and detail without losing either.
- Drive alignment across stakeholders: Influence without authority. Coordinate with internal teams and external partners/customers to ensure seamless execution, and drive accountability through clarity. Align internal readiness to external dependencies.
- Keep leaders on-track: Provide transparency, updates, and issue tracking for leadership. Proactively escalate risks and autonomously drive decisions.
- Translate Ambiguity Into Action: When no playbook exists, build one. When priorities are unclear, force rank them. When coordination breaks down, rebuild the system.
Success in this role looks like:
- First 90 days: Quickly grasp CPH’s business model, establish key relationships, implement a structured framework for large customer implementations.
- First 6 months: Successfully drive large customer implementations, develop systems for improving operational efficiency, and identify 1-2 additional high-priority initiatives.
- First year: Create scalable coordination mechanisms that improve execution across teams, resolve strategic misalignments, and deliver measurable business impact on the operational execution of CPH’s go-to-market strategy.
You should get in touch if:
- You have had 3-8 years of experience at a consulting firm, in BizOps at a tech company, or in a high-trust internal strategy/Chief of Staff-type role.
- You understand value-based care and healthcare operations in payor and provider organizations.
- You think in structured logic, write with precision, and speak in synthesized insights.
- You’re a system builder who wants to see the impact of your thinking play out in operations.
- You’ve driven complex, multi-org initiatives to the finish line – not just advised on them.
- You’re energized by ambiguity, interested in building processes from the ground up, and thrive in a fast-paced environment.
- You don’t need positional authority to lead. You earn trust and create alignment through clarity, quality, and velocity.
Benefits Overview:
- Financial Well-Being: Our commitment to attracting and retaining top talent begins with a competitive base salary and equity opportunities. Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions.
- Physical Well-Being: We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage. Your health matters to us, and we invest in ensuring you have access to quality healthcare.
- Mental Well-Being: We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy. Additionally, we embrace a remote-first culture that supports collaboration and flexibility, allowing our team members to thrive from any location.
- Professional Development: Developing internal talent is a priority for Clover. We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews.
Additional Perks:
- Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities
- Reimbursement for office setup expenses
- Monthly cell phone & internet stipend
- Remote-first culture, enabling collaboration with global teams
- Paid parental leave for all new parents
- And much more!
About Counterpart Health: In 2018, Clover Health set out to do something unprecedented: build a clinically intuitive, AI-enabled solution that fits within physicians’ workflows to help support the earlier diagnosis and management of chronic conditions.
Years later, that vision is a reality, with thousands of practitioners using Counterpart Assistant during patient visits to improve disease management, reduce medical expenses, and drive success in value-based care.
With an exceptional team of value-based care and technology experts, Counterpart Health is driving value-based care at the speed of software.
Counterpart Health is a subsidiary of Clover Health. From Clover’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, perspectives, opinions, and backgrounds, who share a passion for improving people’s lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone’s responsibility.
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Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company.
A reasonable estimate of the base salary range for this role is $140,000 to $170,000. Final pay is based on several factors including but not limited to internal equity, market data, and the applicant’s education, work experience, certifications, etc.
