Job description
Who we are…
Modern Campus empowers 2,000+ higher education institutions to thrive when transformation is required to respond to lower student enrollments and revenue, rising costs, crushing student debt, and administrative complexity.
The Modern Campus learner-to-earner lifecycle platform power solutions for web content management, conversational text messaging, catalog and curriculum management, career pathways, student engagement and development, and non-traditional student management. The result: innovative institutions engage their modern learners for life, while providing modern administrators with the tool needed to streamline workflows and drive high efficiency.
Learn how Modern Campus is leading the modern learner-to-earner movement at moderncampus.com and follow us on LinkedIn.
What’s the role?
We are looking for a dynamic and results-oriented Implementation Program Manager to oversee enterprise and system-level implementations, including those involving multiple Modern Campus products. This role will drive internal and external alignment, ensure the successful delivery of complex, multi-product solutions, and build strong relationships with customers. The ideal candidate will have experience managing large-scale, enterprise-level implementations, identifying risks early, and implementing effective mitigation strategies. This role requires strategic thinking, hands-on problem solving, and exceptional communication skills. Key responsibilities include:
Internal Alignment
- Promote and facilitate alignment between cross-functional teams including Professional Services, Support, Product, DevOps, and Development to ensure seamless program execution.
- Facilitate cross-business unit collaboration for large-scale, multi-product implementation projects.
Deliverable Management
- Oversee the timely delivery of all contracted deliverables for enterprise or system-level implementations in collaboration with Professional Services leadership.
- Identify and address billing issues, and questions from the customer to ensure accurate and timely invoicing.
- Proactively eliminate barriers or issues that could cause delays in program delivery.
Customer Relationship Management:
- Build and maintain strong, trusting relationships with customer stakeholders, including program offices, by fostering open communication, reliability, and a genuine commitment to shared goals.
Customer Alignment:
- Promote alignment between all customer stakeholders. This could include customer leadership, system office, individual colleges, and Modern Campus to ensure a unified approach to implementation.
Risk Management:
- Proactively identify potential risks and implement effective mitigation strategies to minimize impacts on program outcomes.
Program and Account Strategy:
- Observe and analyze implementation processes for large-scale programs, identifying areas for improvement.
- Recommend and implement strategies such as enhanced training, additional resources, or on-site support to optimize outcomes.
- Align program goals with client expectations, identify growth opportunities, and proactively manage both program delivery and client satisfaction to achieve long-term success.
Sales Support:
- Collaborate with the Sales team to define and refine implementation proposals for enterprise customers, ensuring feasibility and alignment with customer needs.
- Collaborate with customers to identify opportunities for expanding their use of Modern Campus products, modules, and professional services, including value-added services and/or change requests.
Executive Briefings:
- Prepare and lead executive-level briefings, presenting key insights and addressing complex issues with clarity.
- Develop supporting materials, such as presentations and documentation, to facilitate decision-making.
Consultant Support:
- Provide guidance and support to implementation consultants, including supporting training, configuration, and triaging application-related questions and issues.
- Ensure thorough documentation of program notes, issues, and resolutions.
Knowledge Development:
- Establish and maintain a deep understanding of Modern Campus software and professional services offerings to provide expert guidance throughout the implementation process.
Stakeholder Communication:
- Ensure effective communication with all stakeholders, including regular updates on progress.
- Monitor and report on program status, providing regular updates to senior management and stakeholders, and adjusting plans as needed to address emerging issues or changes in scope.
What you offer…
- Proven experience in program management or implementation roles, preferably in a SaaS or technology-driven environment.
- Strong interpersonal and communication skills with the ability to build trust and rapport with diverse stakeholders.
- Exceptional problem-solving abilities and a proactive approach to risk identification and mitigation.
- Proficiency in program management tools and methodologies
- Familiarity with Learning Management Systems (LMS) and multi-product implementation processes is a plus.
- Ability to distill complex information into clear, concise, and actionable insights for diverse audiences.
- Strategic thinker with a focus on continuous improvement and a collaborative team player who can navigate complex organizational structures.
- Detail-oriented and highly organized, with a positive, hands-on attitude and the adaptability to thrive in fast-paced, ambiguous environments.
What we offer…
- The base salary range* for this full-time position is between $70,000 – $140,000
- Remote first workplace!
- Rewards and recognition programs
- Learning and development opportunities
- You will make a difference every day for universities trying to grow and students trying to learn.
Only qualified candidates selected for an interview will be contacted.
What we believe…
At Modern Campus, we believe that a diverse, equitable and inclusive workplace furthers relevance, resilience, and longevity. We encourage people from all backgrounds, ages, abilities, and experiences to apply for our positions. Modern Campus is proud to be an equal opportunity workplace and is committed to bring on hires regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status (for US candidates). If you require accommodations during any part of the interview process due to a disability, please let our recruiter know.
* Our salary ranges reflect the minimum and maximum target for new hires for the position within the US and Canada. Within the range, individual pay is determined by factors including job-related skills, experience, and relevant education or training.
