Job description
Narvar is Growing! We are looking for a Project Coordinator who thrives at the intersection of organization, customer experience, and operational excellence. If you’re highly detail-oriented, proactive, and passionate about setting teams and customers up for success, we want to hear from you!
As a Project Coordinator on Narvar’s Professional Services team, you’ll play a foundational role in ensuring our customer implementations start strong. You’ll own intake, backlog tracking, customer onboarding coordination, and early-stage project readiness—making sure every handoff is crisp and every detail is in place before a Project Manager is assigned.
This is a high-impact role that requires strong organizational skills, clear communication, and a love for process and precision. You’ll work closely with Sales, Project Managers, Customer Success, and internal Operations to keep projects moving forward and ensure that our team is set up to deliver excellence at scale.
Day-to-Day Responsibilities:
- Act as the first point of contact for new implementations, validating Sales-to-PS handoff documentation, setting up projects in internal systems, and ensuring intake forms and trackers (e.g., Monday.com, Salesforce) are accurate and complete.
- Coordinate early-stage customer onboarding by sending welcome communications, sharing prep resources, and scheduling discovery or readiness calls before official project kickoff.
- Maintain Narvar’s unassigned project backlog—tracking readiness, priority, and PM availability—and escalate when risks arise.
- Support weekly backlog review cadences with PS leadership to ensure prioritization and resource alignment.
- Keep project hygiene clean and consistent across tools and processes—status fields, milestone dates, and timelines should always reflect the current truth.
- Generate and distribute intake, backlog, and operational status reports to keep stakeholders informed.
- Coordinate with Sales, Customer Success, and Operations to resolve missing information, setup gaps, or customer readiness blockers.
- Ensure all customer-facing projects are properly set up for billing, forecasting, and revenue recognition processes.
What We’re Looking For:
- 1–3 years of experience in a project coordination, customer operations, or implementation support role.
- Highly organized with strong attention to detail and follow-through.
- Excellent written and verbal communication skills—you know how to drive clarity across stakeholders.
- Proficiency in project and collaboration tools (e.g., Monday.com, Kantata, Smartsheet, Salesforce, Google Workspace).
- Experience working cross-functionally in fast-paced environments.
- Bonus: Exposure to SaaS, Professional Services, eCommerce, or implementation workstreams.
Why Narvar?
We’re on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That’s why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you’ve ever bought something online, there’s a good chance you’ve used our platform!
From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Neiman Marcus, Sonos, Nike, and 1500+ other brands. With hubs in San Francisco, London, and Bangalore, we’ve served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages.
Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We’re a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between.
We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
#LI-Remote
Please read our Privacy Policy to learn what personal information we collect in connection with your job application, and how we may use and share it.
