Job description
POSITION SUMMARY:
The Team Leader is the liaison between Project Management and Recruiters and are responsible for providing answers to screener questions and sample support. They also help drive quality and production among the recruitment team. This position is on our Healthcare POD.
KEY JOB RESPONSIBILITIES:
Oversees multiple recruiters.
Monitor calls on a regular basis and provide performance feedback.
Ensures timely implementation of assigned projects.
Review Call Center Production daily to ensure team members are meeting goals.
Monitor recruitment throughout the day to ensure recruiters have tools needed to be successful and productive.
Maintain strong communication with both Recruiting Manager and Recruiting Supervisor around active projects.
Provide performance feedback as necessary.
Able to effectively brief recruiters on studies.
Have a full understanding of SAMs and other Sago platforms.
Have a full understanding of the project process and how recruiting impacts a project.
Monitor Teams Channels and review quotas for sample support.
Daily report management to provide resources for rescreening.
CORE COMPETENCIES:
Client Focus
Collaboration and Teamwork
Directing and Motivating others
Decision Making and Problem Solving
Open Communication
Exbibits urgency
QUALIFICATIONS:
Education:
- High School Diploma or equivalent
Experience:
6 months- 1 year experience in a call center/customer service environment
1-3 years hospitality or management experience a plus
Computer Skills:
- Microsoft Office/Computer Literate
Location: Remote
Job Type: Full-time, Non-exempt
Compensation Details: Base pay: $16/hr+, based on experience
Health, dental, and vision insurance
401(k) with employer match
Paid time off and holidays
