Summary
The job is for a Guest Experience Guide at Sandbox VR, a company that provides advanced virtual reality experiences. The role involves maintaining the environment, delivering an incredible guest experience, providing technical support, collaboration, ensuring safety and cleanliness, and effective communication. Requirements include guest service focus, physical stamina, team first mentality, and strong work ethic. Preferred benefits include evening and weekend availability.
Requirements
- Guest Service Focused: Delivering an exceptional experience to all our guests is the most important thing we can do in our company. You’ll need to communicate and present clearly and warmly, and mostly importantly demonstrate extreme empathy to the needs of our guests and our team alike
- Physical Stamina: Because this is a retail position, you’ll be expected to stand and walk around for long periods of time. You’ll also occasionally be required to bend, lift (more than 25 lbs.) or climb up stairs
- Team First Mentality: At Sandbox VR we live by the team first mentality. You’ll be expected to bring a positive attitude, collaborate and work effectively with your team especially during high volume/intensity situations
- Work Ethic: We are building the future of entertainment, so we are looking for people that thrive in a self starter fast-paced environment required to deliver a white glove experience for our guests. You should be a strong problem solver who has a track record of good judgement and can learn independently and quickly on the job to master our platform technically and operationally
Responsibilities
- Maintain the Environment
- Job Mastery: master and be able to assist in training new hires at the Guest Experience Guide level
- Live the Sandbox VR way: exceed expectations of our guests by promoting our culture, mission and core values. Making a guest happy makes your day!
- Deliver an Incredible Guest Experience: welcome and guide our guests through the experience, helping them with VR gear suiting-up and suiting-down, ensuring a safe and fun experience, and making sure guests leave excited to share their personalized videos, photos, and a story that they can share with friends
- Technical Support and Troubleshooting: partnering with management and our support team in other parts of the country to troubleshoot any technical issues that may arise in day to day operations
- Collaboration: you’ll be asked to partner with management and other team members for ad hoc projects and other operational duties that might arise in a fast-growing startup company
Preferred Qualifications
Evening and weekend availability may be required depending on the business’ needs
Benefits
$17 - $17 an hour
