Job description
About Us
Smith.ai builds AI voice agents that redefine how SMBs handle phone calls—allowing businesses to book appointments, take payments, and manage complex call flows without missing a beat. We serve a wide range of businesses, from law firms to home contractors and many other service-based companies, leveraging the latest in LLMs, speech-to-text, and text-to-speech to deliver human-like conversation at scale. With over 3,500 SMBs already trusting Smith.ai (and staying with us thanks to world-class retention), we’re driving the next wave of AI innovation where it matters most: real-world customer interactions.
About the Role
As a Sales Manager at Smith.ai, you’ll play a pivotal role in our growing organization. You’ll manage, coach, and support a team of high-performing Account Executives to exceed ambitious revenue and performance goals. This is a unique opportunity to make an immediate impact in a fast-paced growth stage environment.
This position is fully remote and can be based anywhere in the United States. Strong preference for Pacific and Mountain time zones.
In this role, you will:
- Lead & Empower: Guide a team of AEs to consistently meet and surpass monthly, quarterly, and annual targets.
- Be a Difference Maker: Whether it’s supporting live on prospect and customer calls, advising on deal strategy, or helping move things internally - you’re always finding ways to get involved doing things that drive revenue.
- Mentor & Develop: Shadow calls, provide real-time coaching, and proactively surface growth opportunities for individual reps, all while championing a positive team culture.
- Collaborate Cross-Functionally: Work closely with cross functional teams to support selling, onboarding and retaining customers with a world class customer experience.
- Champion Innovation: Continually seek ways to elevate our offerings by contributing feedback on our product, operations, and overall vision for Smith.ai.
What You’ll Bring
- You’re SMART – a quick learner, curious, and business-savvy with a strategic mindset.
- You’re WIRED FOR GREATNESS – you’d do anything to make something of yourself and your team.
- You ACT WITH URGENCY – you are relentless, you move fast, and you get things done now.
- You’re HIGHLY COLLABORATIVE – you bring no ego; you win together.
- Leadership DNA – you have a track record of mentoring and/or leading others effectively in a startup or growth-stage environment.
- Empathy & Emotional Intelligence – you genuinely understand the motivations of your team and adapt your communication accordingly.
- Data-Driven Mindset – you rely on metrics to identify opportunities for improvement and to drive success across your team.
- Proven Sales Expertise – 3+ years of experience managing high-performing sales teams in growth-stage tech companies selling $1-10k MRR deals to SMB customers (with prior quota-carrying background a plus).
- Stellar Communication – you excel at both written and verbal communication, with an ability to share insights and feedback clearly and constructively.
Life at Smith.ai
We’re laser-focused on our mission of helping small and medium businesses succeed. We strive to test, learn, and improve, while continuously developing our solutions, our operations, and our team members. We’re a fast-growing and dynamic startup, with 500+ team members globally, that values collaboration and innovative thinking.
We are an equal opportunity employer and believe diversity makes teams better and that discrimination based on race, gender, or anything else is self-defeating.
This is a full-time position with a base salary that ranges between $110,000 to $125,000 per year. In addition to salary and commission (uncapped), you are eligible for equity and a competitive benefits package that includes medical, dental, vision, life insurance, 401k, and unlimited FTO.
If you’re looking for a career where you can lead a team, drive growth, and help small and medium businesses thrive, Smith.ai is the place for you. Join us, and let’s redefine the future of AI-powered customer engagement—together.
