Senior Client Revenue Cycle Manager

Job description

Position Title: Hospital/Facility Revenue Cycle Manager

Reports to: Director of Facility operations

Location: Remote

Trajectory RCS joined the MedHQ family in the beginning of 2024 after enjoying 10 years as a well-established revenue cycle company with an annual growth rate of 40% to 50% and 150 employees. Together they now serve small hospitals, physician groups, ambulatory surgery, and outpatient centers nationwide by optimizing healthcare cash flow through teamwork and collaboration.

MedHQ, LLC, is a fast growing, leading provider of consulting and technology enabled expert services for outpatient healthcare. With a 97% client retention rate spanning over 20 years, MedHQ serves Ambulatory Surgery Centers (ASCs), Surgical Hospitals, Physician Practices, and Hospital and Healthcare Outpatient Facilities nationwide. MedHQ, LLC, is a 2022 Becker’s Top 150 Places to Work in Healthcare company.

The MedHQ LLC service line offerings have grown organically over the years, beginning by providing high quality traditional human resource, accounting, and staff credentialing as a Professional Employer Organization, (PEO.) In 2022, MedHQ formed a relationship with 424 Capital, and quickly expanded into a well-rounded, menu services driven financial management company. This robust infusion of expert service line offerings has resulted in MedHQ and MedHQ clients’ efficiencies and growth. The MedHQ, LLC, menu of client services include Advisory, Client Human Resources, Client Accounting, Staff Credentialling, Clinical Staffing, and Revenue Cycle Services. For additional detailed information please review www.medhq.com.

Key Responsibilities:

• Client Relationship Management:
  • Serve as the primary point of contact for assigned clients, fostering strong, long-lasting relationships.
  • Understand client goals, challenges, and operational policies to tailor our services effectively.
  • Conduct regular meetings with clients to review performance metrics, discuss strategies, and address any concerns.
  • Develop strategic account plans to maximize client satisfaction and retention.
• Revenue Cycle Management:
  • Oversee end-to-end revenue cycle operations, charge capture, coding, billing, denial management, and collections.
  • Implement best practices to enhance revenue capture, reduce outstanding accounts receivables, and improve overall cash flow.
  • Regularly monitor and analyze revenue cycle performance metrics, identifying areas for improvement.
  • Ensure compliance with healthcare regulations, payer policies, and contractual obligations.
• Team Leadership and Development:
  • Lead and mentor a team of revenue cycle specialists, fostering a culture of excellence and continuous improvement.
  • Coordinate with internal departments to optimize workflow and ensure seamless service delivery.
  • Provide training and development opportunities for team members to enhance their skills and career progression.
• Strategic Planning and Execution:
  • Develop and execute strategic initiatives that align with the client’s financial and operational goals.
  • Collaborate with business leaders to innovate and implement new technologies to improve efficiency and accuracy in revenue cycle processes.
  • Prepare and present detailed performance reports and strategic recommendations to executive stakeholders.
• Issue Resolution:
  • Proactively identify and resolve issues impacting the revenue cycle processes, implementing corrective actions promptly.
  • Facilitate communication among stakeholders to ensure the swift resolution of operational challenges.

Qualifications:

• In-depth knowledge of physician and hospital billing and coding practices, reimbursement methodologies, and industry regulations.
• Proven experience in revenue cycle management, preferably in a leadership role.
• Strong understanding of key performance indicators (KPIs) and experience in monitoring and improving revenue cycle metrics.
• Excellent communication and interpersonal skills to interact effectively with providers, administration, and team members.
• Familiarity with compliance requirements, such as HIPAA, and experience in implementing and enforcing compliance programs.
• Strong leadership abilities with a supportive and effective management style.
• Analytical mindset with the ability to identify areas for improvement and drive process optimization.
• Proficiency in revenue cycle software and healthcare billing systems.
• Certification in medical coding (e.g., CPC, CCS) is a plus.

Join our dynamic team and make a significant impact on our revenue cycle operations. Apply now and help us maintain efficient billing and coding processes while driving a culture of Awesome!

FULL TIME BENEFITS

1. Employer sponsored Major Medical
2. Employer sponsored Dental
3. Employer sponsored Vision
4. Accidental Death and Disability insurance
5. 401K matching
6. Flexible spending account
7. Generous paid time off
8. True opportunity for advancement

This is a remote position