Job description
Company Description
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.
We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.
We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.
Job Description
The Senior Data Program Specialist plays a critical role in optimizing document workflows and data ingestion processes that support unemployment management services. You will handle complex document processing tasks, resolving data-related issues, and ensuring accurate processing of critical documentation. You will report to the Manager, Mail and Data Imaging.
Responsibilities:
- Electronic Document Processing: Oversee and evaluate both indexable and non-indexable forms from clients and our teams including UI Claims, Benefit Charges, Tax Rate Notices, Account Statements, Garnishments, Child Support documents.
- Separation Notice Processing: Manage and process separation notices, ensuring accurate indexing to C3 for use by analysts in resolving UI claims.
- Exception Handling: Investigate and resolve issues identified during manual indexing, such as missing SSNs, mismatched SUI, and employer name discrepancies.
- Special Email Handling: Address non-standard email formats including encrypted messages and non-PDF attachments that cannot be processed automatically.
- Document Retrieval: Retrieve and distribute PDFs from managed file transfer systems and fax platforms, including ShareFile and CoreFax.
- Document Routing Management: Ensure and secure delivery of UI-related documents to appropriate teams. Resolve issues with misdirected or misrouted documents.
Qualifications
- Associate’s or Bachelor’s degree in Business, Information Systems, or related field (or equivalent experience)
- 3+ years of experience in document processing, data operations, or a similar role
- Experience with unemployment management processes
- Proficiency with tools such as WinIndexer, C3, ShareFile, and CoreFax
- Experience resolving issues
- Experience collaborating with multiple teams/partners
- A helpful, customer-focused attitude
Additional Information
Benefits/Perks:
- Great compensation package and bonus plan.
- Core benefits, including medical, dental, vision, and matching 401K.
- Ability to work remotely, hybrid, or in-office.
- Flexible time off, including volunteer time off, vacation, sick, and 12-paid holidays.
Our uniqueness is that we celebrate yours. Experian’s culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering… the list goes on. Experian’s people first approach is award-winning; World’s Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.
Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience, and education. You will be also eligible for a variable pay opportunity.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian’s DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, color, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
This is a remote opportunity.
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