Job description
Introducing Masabi
// At Masabi, we’re driving the fare payment revolution, powering the journeys of millions all over the world. We build fare collection platforms that allow riders to seamlessly buy and present tickets for public transport either on their mobile phones, from a ticket machine, or even by tapping their bank card to travel.
Our Justride platform is used in over 250 locations globally, including some of the largest cities in the world. With our industry-first mobile ticketing SDK, we’ve partnered with large players in the transport space, including Uber, Moovit and Transit.
Your own journey is important to us too. Choosing a role here means joining a network of innovators from all walks of life; a group of passionate individuals who consistently deliver. Here, you’ll find the tools you need to build the career you want. Whether you’re taking the direct route or trying a new path, we’ll support you no matter what.
The Role// Masabi is looking for a Senior Delivery Manager to lead and nurture our Launch Operations across a globally distributed team, with a key focus on automation, collaboration, and continuous improvement. Reporting to the SVP of Professional Services, you’ll be responsible for supporting the delivery of high-quality, timely product configuration deployments at scale while encouraging measurable improvements in team velocity, efficiency, and alignment with support functions. This is a highly visible leadership role, ideal for someone with a strong technical project management background, excellent cross-functional communication, and a collaborative mindset focused on enabling teams to succeed.
You’ll manage and guide a team of ~30 people, including 5 pod leads, with the potential to grow further. You’ll closely partner with Customer Support, Engineering, Product, and Project Management teams to ensure customer needs are met through well-aligned, efficient workflows.
Location
// This role is available in a remote model for candidates based in Colombia only.
Responsibilities
Delivery Leadership (40%)
Foster and evolve the delivery lifecycle across pods, including backlog refinement, triage, retrospectives, and release coordination
Collaboratively drive delivery forecasting, support tracking of velocity trends, and ensure SLAs are supported
Serve as a thoughtful escalation point for delivery blockers or shifting priorities, supporting de-escalation when needed
Build strong alignment with Professional Services and Customer Support on priorities and team interfaces
Champion automation initiatives and continuous process enhancements that enable more efficient delivery
Facilitate ongoing improvements through data-informed reflection and team-driven innovation
People Leadership (20%)
Coach, mentor, and uplift 5 pod leads and a diverse team of ~30 engineers
Set shared goals and collaboratively build career paths for configuration engineers and team leads
Create a psychologically safe, empowering team culture that supports wellbeing and development
Guide the full employee lifecycle for direct reports (hiring, onboarding, development, promotion)
Cross-Functional Alignment (30%)
Represent Launch Operations in planning, roadmapping, and alignment meetings
Partner with Product and Engineering to ensure readiness for new features and scalable delivery
Drive initiatives to reduce support workload by encouraging automation and self-service
Align with customer-facing and technical teams on shared goals and service levels
Collaborative Technical Contribution (10%)
Contribute to the development of internal tooling, dashboards and automation initiatives
Lead or co-create documentation, playbooks, and shared processes that support wider teams
About You
Experience leading technical delivery or project management teams in dynamic, customer-centric settings
Familiarity with configuration, platform launch, or product deployment workflows
Skilled at navigating change, supporting prioritization, and ensuring progress in evolving environments
Strong collaborator with a talent for uniting stakeholders around shared delivery goals
Passionate about improving workflows and applying automation to support teams and reduce manual effort
Clear communicator who builds trust across multiple levels and functions
Experience collaborating with support or operations teams to improve cross-team coordination
Background in mobility, SaaS, DevOps, or platform services is a plus
Some of our benefits
15 days paid vacation for each year of service plus 18 public holidays
Private Healthcare
Monthly team bonding allowance
Menopause support
Choice of a workstation
Ability to work for up to 3 months per year from any country in the world
Fun and collaborative environment with a focus on making a difference in the world
In addition to the above, as an employee, you will also have access to a training allowance of up to $750 USD and $250 USD to spend on your home office every year.
Careers at Masabi are for people going places - driven by a mission to make transit fair and accessible for all.
We are a network of innovators from all walks of life, passionate about making a difference. At Masabi, we operate with openness and trust, creating an environment where everyone feels empowered to bring their whole, authentic selves to work.
Whoever you are, just be yourself.
We welcome applications from underrepresented backgrounds and encourage you to share your pronouns at any stage. Together, we simplify journeys, remove barriers, and improve daily life for millions.
Why Join Masabi?
Driven by Purpose – We believe in journeys made simple. The work isn’t always easy, but the best things never are.
Encouraged to Accelerate – Masabi is going places and our people are in the driving seat. Whether you’re taking the direct route or exploring new paths, we support your journey.
Advancing with Empathy – We put people first and foster a culture of learning, not blame. No matter your cargo, we share the load.
We’re already powering journeys - are you ready to join us?
