Job description
All roles at JumpCloud are Remote unless otherwise specified in the Job Description.
About JumpCloud
JumpCloud® delivers a unified open directory platform that makes it easy to securely manage identities, devices, and access across your organization. With JumpCloud®, IT teams and MSPs enable users to work securely from anywhere and manage their Windows, Apple, Linux, and Android devices from a single platform. JumpCloud® is IT Simplified.
We are seeking a highly organized, proactive, and experienced Senior Executive Assistant to provide comprehensive administrative support to a key APAC-based executive(s) and to manage the workflow and professional development of our in-region Executive Support team as an Administrative Manager. The ideal candidate will be a strategic partner to the executives, anticipating their needs, streamlining processes, and ensuring the smooth and efficient operation of their daily activities. This role requires exceptional communication, problem-solving, and leadership skills, as well as a proven ability to handle confidential information with discretion.
Executive Support Requirements
- Manage complex executive calendars, including scheduling meetings, appointments, and travel arrangements, both domestic and international, ensuring optimal time management and anticipating potential conflicts.
- Prepare and edit correspondence, reports, presentations, and other documents with accuracy and attention to detail.
- Organize and maintain executive files and records, ensuring easy access and retrieval of information.
- Screen and prioritize incoming communications, including phone calls, emails, and mail, responding or delegating appropriately.
- Coordinate and manage logistics for meetings and events, including room setup, catering, and material preparation.
- Process expense reports, invoices, and other financial documentation accurately and in a timely manner.
- Conduct research and gather information as needed to support executive projects and initiatives.
- Act as a point of contact between executives and internal/external stakeholders, maintaining professional and courteous relationships.
- Handle confidential and sensitive information with the utmost discretion and integrity.
- Anticipate the needs of the executives and proactively take action to ensure their efficiency and productivity.
- Should be flexible with timings depending on the need of support required.
People Leadership Requirements
- Supervise and mentor a team of early-career Executive Assistants, providing guidance, training, and support for their professional growth.
- Delegate tasks and projects to junior assistants, ensuring equitable distribution of workload and alignment with their skill sets.
- Oversee the day-to-day activities of the junior assistants, ensuring timely and accurate completion of their responsibilities.
- Conduct regular check-ins and performance reviews with junior assistants, providing constructive feedback and identifying areas for development.
- Foster a positive and collaborative team environment, promoting effective communication and teamwork within the administrative support team.
- Participate in the recruitment and onboarding process for new administrative support staff as needed.
- Identify opportunities for process improvement within the administrative function and implement best practices.
- Ensure adherence to company policies and procedures within the administrative support team.
Qualifications
- Proven experience (typically 7+ years) as an Executive Assistant, with a significant portion of that experience supporting senior-level executives.
- Demonstrated experience in managing or mentoring administrative support staff.
- Exceptional organizational, time management, and prioritization skills with the ability to manage multiple tasks and deadlines effectively.
- Excellent written and verbal communication skills, including strong grammar, proofreading, and editing abilities.
- Proficiency in Google Suite and other relevant software and technologies.
- Strong problem-solving and decision-making skills with the ability to exercise sound judgment and initiative.
- Ability to work independently and as part of a team, with experience in Global organizations
- High level of professionalism, discretion, and confidentiality.
- Strong interpersonal skills with the ability to build and maintain positive working relationships.
- Experience with travel arrangements and expense reporting.
Preferred Qualifications
- Bachelor’s degree or equivalent experience.
- Experience working in a fast-paced and dynamic environment.
- Familiarity with Google Suite (Gmail, Calendar, Docs, Sheets, Slides).
Where you’ll be working/Location:
JumpCloud is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description.
This role is remote in the country of India. You must be located in and authorized to work in India to be considered for this role.
Language:
JumpCloud® has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud®, you will be required to speak and write in English fluently. Any additional language requirements will be included in the details of the job description.
Why JumpCloud?
If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud® is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.
One of JumpCloud®’s three core values is to “Build Connections.” To us that means creating “ human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed.” - Rajat Bhargava, CEO
Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud®. Please note JumpCloud® is not accepting third party resumes at this time.
JumpCloud® is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Scam Notice:
Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment.
All communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at [email protected] with the subject line “Scam Notice”
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