Job description

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.

Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.

Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

What’s the opportunity?

This is an exciting and unique opportunity to join a high-growth SaaS company and directly support C-level executives.

In this role, you’ll have the opportunity to work closely with strategic, driven, and fast-paced executives, who are critical to the success of the company and need a Senior EA who can enable them to do their best work. The ideal candidate is exceptional at tactical administration ( mastering calendars, travel logistics, and operational flow), as well as someone who thrives on removing friction from their leaders’ worlds through organisational excellence and AI-enabled tooling. This exciting role requires an ability to proactively anticipate needs, work with a high level of autonomy, and think critically to offer high impact solutions for your leaders.

What will I be doing?

Provide direct support to C-level leadership, ensuring their time and energy are maximised on the most important matters.
Manage high-volume, complex calendars with frequent reprioritisation, with the ability to strategically prioritise access to your Leaders based on their evolving needs.
Coordinate global travel with precision, delivering clear plans and a seamless, high quality experience.
Assist with organising successful leadership or departmental events, such as offsites.
Handle expenses and reimbursements within your leader’s departments in an effective and timely manner.
Experiment with AI-powered tools to improve efficiency for yourself and your leaders.
Collaborate closely with other EAs within your team to cover absences and deliver cross-team projects.
Stay connected to the pulse of the business, building a strong internal network and surfacing relevant organisational context that may lead to blockers/reprioritisation.
Maintain the highest standard of professionalism and confidentiality in all matters.
Handle other operational and administrative tasks as required.
Thrive in a fast-paced, high-performing environment while contributing to a positive, energetic workplace culture.

What skills do I need?

5+ years’ experience supporting C-level executives in a fast-paced environment.
Excellence in tactical administration — especially complex calendar management, travel logistics, and operational coordination.
Ability to prioritise your own workload to manage multiple requests from Execs or stakeholders at the same time.
High bar for professionalism and confidentiality.
Highly dependable, detail-oriented, resourceful, and consistent in execution.
Comfortable with ambiguity and the ability to stay calm under pressure.
Excellent communication skills, adapting to the style and needs of different stakeholders.
Interest in and openness to using AI tools to streamline and improve workflows.
Proficiency with Gmail, Google Calendar, Google Drive, Slack, and similar tools.

Bonus skills & attributes

Career-driven EA who takes pride in delivering operational excellence.
A strong interest in technology and some experience in this area

Benefits

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!

Competitive salary and equity in a fast-growing start-up
We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
Regular compensation reviews - we reward great work!
Pension scheme & match up to 4%
Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
Flexible paid time off policy
Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
MacBooks are our standard, but we also offer Windows for certain roles when needed.

Policies

Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

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