Job description
SeatGeek believes live events are powerful experiences that unite humans. With our technological savvy and fan-first attitude we’re simplifying and modernizing the ticketing industry.
We’re looking for a Senior Manager, Client Success to join SeatGeek’s fast-growing Clients & Partners organization. Reporting to the EVP, Clients & Partners, you’ll lead a team supporting some of the most iconic teams and leagues in the world—including the NBA, NHL, golf, horse racing, and more.
This is a leadership role for someone who’s passionate about helping clients succeed while scaling high-performing teams. You’ll guide a group of high-caliber Client Success Managers to deliver exceptional commercial outcomes, partner with executives across the business to drive strategic initiatives, and serve as a key operator and thought partner.
You’ll set the bar for excellence, accountability, and trust, ensuring your team delivers business impact and world-class service. You’ll also travel to client events, partner with stakeholders across SeatGeek, and help evolve how we operate and scale.
What you’ll do
- Lead, coach, and develop a team of Client Success Managers supporting major sports and entertainment clients
- Set clear goals, drive accountability, and build a high-performance culture centered on commercial impact and ownership
- Use data and insights to track performance and proactively inform decision-making
- Partner with the EVP, Clients & Partners to shape team strategy, drive execution, and scale operations
- Scope and lead cross-functional initiatives that improve internal processes, tools, and workflows
- Ensure the team delivers measurable impact across product adoption, revenue growth, and client health
- Build strong relationships with internal and external stakeholders to foster alignment and trust
- Act as a senior escalation point, helping resolve complex issues and ensure client satisfaction
- Travel to key client meetings and industry events to represent the team and strengthen partnerships
What you have
- 8+ years of experience in customer success, account management, or strategic consulting—ideally in B2B SaaS or ticketing
- 4+ years leading and developing high-performing teams
- Proven success driving client outcomes and commercial growth
- Experience with complex product suites and business models
- Analytical mindset—you can dissect performance data and a P&L, spot trends, and drive insights to action both internally and with clients
- Exceptional attention to detail, urgency, and follow-through
- Strategic thinker who thrives in ambiguity and can build structure from scratch
- Executive presence—you know how to inspire trust and lead through influence
- Willingness to travel (~20–30%) to client meetings and industry events
- Familiarity with the sports or live entertainment industry is a strong plus
Why You’ll Love This Role
- You’ll work with some of the biggest brands in sports and entertainment
- You’ll shape the growth and impact of a world-class CS organization
- You’ll join a culture that’s bold, transparent, and obsessed with doing meaningful work—no B.S. busywork allowed
Perks
- Equity stake
- Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely
- A WFH stipend to support your home office setup
- Unlimited PTO
- Up to 16 weeks of fully-paid family leave
- 401(k) matching program
- Student loan support resources
- Health, vision, dental, and life insurance
- Up to $25k towards family building and reproductive health services
- Gender-affirming care support program
- $500 per year for wellness expenses
- Subscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical
- $120 per month to spend on tickets to live events
- Annual subscription to Spotify, Apple Music, or Amazon music
The salary range for this role is $165,000 - $185,000 USD plus bonus based on performance. Actual compensation packages within that range are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific location.
SeatGeek is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. As an equal opportunities employer, we recognize that diversity is a positive attribute and we welcome the differences and benefits that a diverse culture brings. Come join us!
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