Job description
Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email.
Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey.
At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation!
We are passionate about creating connections that matter, and we are looking for a Senior Manager, Customer Solutions & Integrations to help us achieve that vision.
In this exciting role, you will take the lead in designing and implementing innovative solutions that integrate seamlessly into our clients’ ecosystems. You’ll be at the forefront of driving customer satisfaction and engagement by leveraging your technical expertise and understanding of customer needs.
We’re looking for someone who thrives on collaboration, can inspire teams to go above and beyond, and has a strong technical background to guide our solutions. Your goal? To create impactful customer experiences that not only meet but exceed expectations!
What You’ll Do:
Lead and manage the Customer Solutions & Integrations team, fostering a culture of collaboration and innovation.
Work closely with clients to understand their unique needs, translating those into common solutions that drive success.
Coordinate with cross-functional teams, including product development and sales, to enhance our offerings and ensure smooth implementations.
Conduct workshops and training sessions for internal teams and clients, empowering them with the knowledge they need to roll out and optimize solutions.
Leverage data and customer feedback to continuously refine and improve solutions, ensuring we remain at the cutting edge of customer experience.
Monitor industry trends and competitor activity to inform strategy and position Sinch as a market leader in customer solutions.
Exceptional communication and interpersonal skills, with a knack for building rapport with clients and stakeholders alike.
Proven experience in managing teams and delivering complex integrations in a fast-paced environment.
At least 5 years in a client facing technical role or similar capacity with an understanding of software development
A strong problem-solver with analytical skills to evaluate performance and recommend improvements.
A proactive approach to stay ahead in a competitive landscape, demonstrating innovation in your solutions.
A passion for customer-centricity, with a drive to create exceptional experiences that lead to long-term customer satisfaction.
Proficiency in Postman or other API tool
STAY HEALTHY: We offer comprehensive market competitive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants.
CARE FOR YOURSELF: Take advantage of our free virtual counselling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.
SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants.
TAKE A BREAK: Enjoy a generous paid time off program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation.
PUT FAMILY FIRST: We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support.
WORK WHEREVER: Our flexible remote work offerings allow you to work wherever you are the most productive and successful. It is what you do, not where you work, that matters.
MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.
The annual starting salary for this position is between $117,000 - 147,000. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications. This role will be accepting applications until 8/8/25 at a minimum. Please note that the application timeline may be flexible to accommodate a comprehensive candidate evaluation.
