Job description
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join:
Every day, Airbnb hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. Since our founding, more than 5 million hosts have welcomed over 1.5 billion guest arrivals in almost every country across the globe.
The Supply organization plays a pivotal role in driving the company’s growth and expansion efforts worldwide. This team recruits and develops Airbnb’s global supply of high-quality stays, Experiences, and Services. With this focus on quality supply and international expansion, the team is leading the way for Airbnb’s continued growth and facilitation of millions more host and guest connections.
The Supply Quality team defines what “quality” means at Airbnb and ensures our listings meet or exceed that bar. We are a strategy and operations team building scalable systems, frameworks, and policies that hold hosts accountable while supporting their success. Our team helps protect the Airbnb brand, builds guest trust, and enhances host excellence.
The Difference You Will Make:
As Senior Manager, Supply Quality, you will lead a team of experts responsible for setting and evolving Airbnb’s global supply quality standards. You’ll be accountable for designing and delivering scalable systems and interventions that improve quality outcomes, drive accountability, and align with Airbnb’s values. You’ll also be a key leader for the Quality function—managing people, solving complex problems, and influencing cross-functional priorities that have a broad impact on our business and community.
A Typical Day:
- Lead, coach, and develop a team of Quality Standards Managers and Leads, fostering growth, inclusion, and strong execution.
- Set the strategic direction for supply quality standards, including designing frameworks that scale globally across diverse markets and listing types.
- Act as the primary point of accountability for quality enforcement initiatives—working with Trust, CX, Policy, and Product Management to build effective systems.
- Translate guest expectations, host capabilities, and business goals into enforceable quality requirements that protect Airbnb’s reputation and ensure excellence.
- Serve as a key thought partner to Product, Data Science, Legal, and Customer Experience teams—shaping tools and solutions that embed quality into the Airbnb platform.
- Lead and manage the resolution of high-stakes quality escalations and reputational risks with judgment and clarity.
- Represent the Quality function in cross-functional leadership forums and business planning efforts.
Your Expertise:
- 12+ years of experience in quality operations, strategy, consulting, marketplace operations, or a related field.
- 5+ years of experience managing and developing high-performing individuals and teams.
- Strong knowledge of the hospitality sector broadly, as well as high scale marketplace business models.
- Deep knowledge of global operational models, enforcement systems, and quality frameworks at scale.
- Demonstrated ability to lead through ambiguity, scale complex programs, and drive alignment across senior stakeholders.
- Strong analytical fluency, including experience turning data into insights and insights into action.
- Outstanding communication and influencing skills—able to craft compelling narratives and shift perspectives across varied audiences.
- Visionary operator with strong execution skills and a systems mindset.
- Able to anticipate long-term challenges and architect scalable solutions.
- Comfortable making tough calls and trade-offs with limited information and high ambiguity.
- Empathetic leader and culture carrier, committed to developing talent and championing inclusive teams.
- Deep connection to Airbnb’s mission and values, with a desire to leave a lasting impact.
Your Location:
This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.
Our Commitment To Inclusion & Belonging:
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: [email protected]. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.
We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.
How We’ll Take Care of You:
Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.
Pay Range
$188,000—$235,000 USD
