Job description
Description
OGC is a boutique research and consulting agency specializing in data-driven strategy, market research, and Customer Experience (CX). We work with some of the world’s leading brands across various industries, including Telecommunications, Financial Services, Specialty Retail, Hospitality, and Software. We help our clients better understand their customers, develop actionable insights, and improve business processes.
We are seeking a Market Research Panel Coordinator to support Comcast’s Research Team, specifically focusing on a dedicated, new product line. In this role, you will play a crucial part in the implementation and management of a new branded market research panel, acting as a steward for day-to-day panel operations and activities. This role will work closely with the panel management software company and require daily engagement with clients to ensure a comprehensive understanding of their business needs.
As part of our high-performing team, you will have the opportunity to gain hands-on experience in a range of market research techniques while working closely with Comcast product lines. This position offers a unique chance to be exposed to the telecommunications industry and contribute to the success of our innovative product offerings.
This is a full-time, remote position working EST timezone. The position may require occasional work trips to the Philadelphia.
Core Responsibilities and Tasks
Primary point of contact in managing panel implementation and maintenance processes from start to finish
Propose and develop panel recruitment, retention, and engagement strategies through analysis of the available panel data and knowledge of external panel management best practices
Master the panel and project execution platform
Manage day-to-day communications with panel members via email, newsletters, social media etc.
Promptly respond to panel member questions, concerns and issue tickets to resolve problems
Serve as a trusted adviser with your clients - including looking for additional survey opportunities as well as regular business reviews of accomplishments
Stay current on market research panel industry standards, innovations and best practices
Proven ability to manage multiple projects at varying stages simultaneously, with the ability to prioritize accordingly while maintaining superior client service
Requirements
Bachelor’s degree in Social Science, Management, Statistics, Computer Science, or a related field
Masters degree (Advantage)
1-3 years experience in market research or project management
Advanced Excel and PowerPoint skills
Familiarity with a survey programming tool such as Qualtrics, Decipher, or Survey Monkey
Experience / familiarity with survey design and market research methods
Experience/Familiarity with My-Take platform (significant advantage)
Excellent communication skills and attention to detail
Strong workflow and management skills including organization, time/project management, planning, and implementation
Ability to prioritize and coordinate multiple projects and requests with competing deadlines
Strong critical thinking and adaptive problem-solving skills, ability to reprioritize and/or revise strategy and implementation efficiently and effectively across projects
Capable of working both independently on projects and collaborating with a team
Ability to learn new technological/analytical tools and methodologies quickly
Demonstrated experience and/or interest in survey-based market research, customer experience, data analysis (descriptive statistics) and statistical research concepts
