Loop

Founded in 2017, we offer a connected commerce operations suite for ecommerce brands. We started with returns and exchanges, and our platform now also supports order tracking and fraud prevention. Our returns management software helps ecommerce brands keep revenue, streamline operations, and build customer loyalty.\n\nWe offer custom return experiences, an all-in-one platform to manage operations, and Workflows that let you customize return policies using a no-code editor. You can set rules based on product, customer, order, or return details. We integrate with hundreds of marketing, logistics, and shipping apps, and provide a public API. We also have a Point of Sale (POS) app for in-store returns.\n\nOver 5,000 direct-to-consumer (DTC) brands use our platform. We manage millions of returns each month and have helped our partners across 18 countries retain over $2.4 billion in sales. We focus on enterprise service, with strong security, compliance, and ²⁴⁄₇ support that responds in under two hours.

Our mission is to help merchants protect their profits, make customers happy, and build lasting businesses.\n\nOur core values are:\n* Merchant Success: We put merchants first and actively work to understand their needs.\n* Own the Outcome: We take responsibility for our results and align our work with company goals.\n* Courage Over Comfort: We believe growth comes from facing challenges outside our comfort zones.\n* Human First: We create an environment where everyone can be their authentic selves and thrive.

Our team has 201-500 employees and we embrace a “Blended Working Environment,” giving employees flexibility in where and how they work. You can work from our Columbus, OH headquarters, from one of our hubs in cities like San Diego, Atlanta, Austin, Chicago, New York City, San Francisco, Toronto, and Vancouver, or remotely from anywhere in the US, UK, and Canada. Our work modes include fully remote, in-person, or a hybrid approach.\n\nWe hold an annual in-person gathering called Loopapalooza to connect, engage with our product, and build team cohesion. We also focus on “Representation & Belonging” to create a diverse, equitable, and inclusive work environment where all perspectives are welcome.

We offer equity (stock options) and health insurance, covering medical, dental, and vision, with company contributions to premiums.\n\nOur employees get flexible paid time off and 15 paid company holidays, including “Loop Days.” We provide 14 weeks of paid parental leave, plus an additional ramp-up period, and 2 weeks of paid sick and safe leave.\n\nOther benefits include:\n* A monthly wellness reimbursement\n* A home workstation setup (Macbook, monitor, keyboard, and mouse)\n* Partial reimbursement for internet and phone bills\n* A 401k plan