Job description
Join Axon and be a Force for Good.
At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
Your Impact
The features you work on will help shape how Public Safety works and contribute to making society a safer and more trusting place. This role will build and launch highly complex, cloud connected, premium SW features for Axon’s in-vehicle camera product line. In the role you’ll own all aspects about a product feature’s launch. You’ll ensure its design resonates with customers, work with engineering to maintain a high quality bar, and work with the broader business to ensure Axon’s products are competitive in the market.
What You’ll Do
Location: This role is based out of our Seattle, WA Office and follows a hybrid schedule. We rely on in-person collaboration and ask that team members work onsite Tuesdays through Fridays, with the flexibility to work remotely on Mondays, unless there is an approved workplace accommodation. We believe that connection fuels innovation, and our in-office culture is designed to foster meaningful teamwork, mentorship, and shared success.
Reports to: Director of Product Management
Direct Reports: None
- This PM will lead growth and adoption of AI related workflowsfor Axon’s in-vehicle camera products. You’ll develop a deeper understanding of the customer landscape, and market opportunities, current product gaps, device innovations and own overall product strategy and growth.
- Monitor hardware and software quality and review customer satisfaction for products at scale (100K to 1M users)
- Make data driven product decisions, using a mix of CSAT, product telemetry, and sales/marketing data
- Work with autonomy, building relationships across Support, Sales, Cloud SW, distributed sister Product R&D teams, and many other groups throughout a business. Form the connective tissue for how the team will operate within Axon.
- Triage and prioritize feature improvement requests from existing customers. Engage in VoC sessions to translate customer needs into well crafted product requirement documents, work with engineering to define costs, prioritize amongst a multitude of competing needs, all while managing customer expectations through clear communication.
- Guide and arbitrate customer escalations with tact and deftness. You’ll have teams that can lead on customer support issues. However, CSAT and excellent customer service is an Axon differentiator, you’ll always encourage the team to put customers first and you don’t mind rolling up your sleeves to support when you have to.
What You Bring
- You have a Bachelors degree in Business or STEM fields.
- You have a minimum of 5+ years of product management experience. Bonus if you’ve worked on IoT devices, intelligent cameras, cloud SW, or public safety technology.
- You’ve led AI-centric feature launches in the past and are comfortable with processes to make 1P AI models.
- You’re an excellent communicator. You can deliver simplified guidance to executive leadership and detailed proposals to your PM peers and engineering teams.
- You’re a skilled executor who has a spirit of OWN IT. You’re comfortable flexing and owning items outside your swim lane when needed. You’re also comfortable spotting and driving processes that need improvement, making the business more efficient.
- You can understand technical complexity and are able to communicate well while you work with engineering during a feature’s development. Bonus points if you understand technologies behind cloud connected IoT device, cameras, or AI driven workflows.
- You’re obsessed with your users and customers. You’re familiar with customer satisfaction measures (NPS/CSAT) and are able to synthesize customer feedback into meaningful product changes.
Benefits that Benefit You
- Competitive salary and 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical, Dental, Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
- Learning & Development programs
- And yes, we have snacks in our offices
Benefits listed herein may vary depending on the nature of your employment and the location where you work.
#Li-Hybrid
The Pay: Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The starting base pay for this role is between USD 141,000 in the lowest geographic market and USD 225,600 in the highest geographic market. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit www.axon.com/careers/benefits.
Don’t meet every single requirement? That’s ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.
Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Important Notes
The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.
Some roles may also require legal eligibility to work in a firearms environment.
Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.
We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email [email protected]. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.
