Job description
Introduction
The Pepperstone story started in 2010. We know what it’s like to trade the world’s markets. Our team describes us as a place for the curious and the driven, and we like to do things a little differently; as a transformative global fintech we’re digital, nimble, connected, and united in our vision to create a better way to trade.
We thrive on progress – for our clients and for ourselves. Our organisational culture is ever-evolving, vibrant, diverse, global and results focused.
You’ll find our 550+ team currently across 11 locations and 9 time zones.
The Role:
Our technology team thrives on inclusivity and collaboration, believing that diverse perspectives lead to great solutions. We foster a culture that champions individual growth, professional development, and work-life harmony. We’re invested in your success and dedicated to supporting you every step of the way. We encourage our team to bring challenge thinking and fresh ideas to the table and our Agile approach empowers us to focus on outcomes. When we hire someone its because they are bring the skills, attitude and experience we’re looking for….so we let you do what you are best at! Join us and be part of a community that’s passionate about harnessing technology’s potential to drive market leading solutions for our clients. Elevate your career in an environment where your ideas matter, your growth is nurtured, and your potential is limitless.
We are currently going through an exciting phase of growth as we invest in cutting-edge technologies. This position for a Product Manager- Onboarding is one of our most recent additions, dedicated to driving conversion of customers from first touch to first trade.
You will be part of an experienced Product Management team who have a proud history of providing superior digital experiences, winning awards for customer satisfaction amongst our competitors, and cultivating passionate brand loyalty. Reporting to our Head of Product in Melbourne, you will be leading the development and execution of our global product strategy ensuring our client experience is best in the market with improvements and tools to enhance their trading experience.
We are looking for a product leader who is a great communicator and domain expert with genuine passion for data and analytics, using them to evaluate conversion performance. You should also have an unwavering focus on meeting customer needs, actively seeking opportunities to learn from them and applying those insights to test, refine, and enhance the overall customer journey.
As our Product Manager - Onboarding, your key responsibilities include, but not limited to :
- Develop and execute a strategy for streamlined onboarding and account management services, leading to higher conversion and cross-sell opportunities.
- Ideation, design, implementation of new features and functionalities
- Prioritise feature development based on user feedback, business goals and industry best practices
- Carry out the delivery of the onboarding strategy while looking forward at how you will continue to optimize and increase approval and conversion rates globally.
- Maintain and optimise current onboarding flows and processes while moving forward with a new best in class platform build.
- Combine traditional KYC methods with innovative technology to enhance and expand the capabilities of our platform.
- Collaborate with cross-functional teams to create a customer-centric, scalable, and globally competitive Onboarding platform.
- Take ownership of Onboarding and accounts conversion end to end. Be the subject matter expert, observing and measuring our conversion numbers, work with UX and research teams to conduct research and usability testing to understand customer pain points and areas for improvement.
- Engage directly with clients, alongside frontline and operational teams, to understand their needs.
- Establish close collaboration with engineers and multiple teams within Pepperstone, including Compliance and Operations, to achieve shared objectives.
About You:
- Minimum 5 years of product management experience: Within a global fintech, TradFi, or DeFi with specific experience in optimising the conversion of customers from first touch through to first trade.
- Previous experience as a Product manager within a global fintech, TradFi or DeFi with specific experience in optimizing the conversion of customers from first touch through to first trade
- Ability to formulate a vision and execute on short, medium and long strategies.
- Be a strategic thinker with the ability to develop and implement plans for the short, medium, and long term.
- You have a strong drive for success and thrive on overcoming challenges to ensure project success.
- Product Management and leadership experience with proven ability to influence and inspire teams from different departments to achieve successful product launches.
- Adaptability to thrive in a dynamic environment within a rapidly changing industry and can navigate demanding regulatory frameworks.
- A natural collaborator, working across diverse teams and stakeholders to define and deliver on a product strategy that supports the desired commercial priorities.
Why you will enjoy working with us:
- Competitive salary structure including company bonus scheme
- Genuinely collaborative and friendly culture
- Flexible and hybrid working
- Remote working option - work from anywhere for up to 6 weeks per year, in addition to hybrid working as standard
- Ongoing personal development & learning opportunities
- 15 weeks paid primary carers parental leave & 4 weeks paid secondary carers leave
- 3 paid volunteering days per year & Workplace Giving Program
- Frequent events and celebrations including a standard weekly social
- Beautifully renovated large office at Collins Square - 727 Collins Street, Melbourne
- Best in class end of trip facilities including bicycle parking, change rooms & showers
- A full stocked kitchen, onsite coffee machines with locally sourced coffee beans (this is Melbourne after all) and curated specialty teas
More About Pepperstone
We’re a regulated online Forex and CFD trading platform. With the scale of a global fintech and the agility of a start-up, we arm our clients with everything they need to take on the global markets with confidence. You will be part of a wider passionate and friendly team, and whilst things may not always go to plan, we learn quickly and move forward with impact. To learn even more visit Pepperstonecareers and www.linkedin.com/company/pepperstone/
We understand it’s important to do due diligence on a prospective employer, see what our team are saying on Glassdoor. We respect our team members’ experiences and will never pay to remove a negative review.
Pepperstone is an equal opportunity employer. We are passionate about building a diverse workplace and strongly encourage applications from any background.
“We are a 2025 Circle Back Initiative Employer – we respond to every applicant”.
We will be reviewing applications as they come through, so if this is an opportunity that excites you, don’t wait. Express your interest by clicking the apply button below as soon as possible.
Note to external agencies: While we appreciate the efforts of external recruitment agencies, we prefer to engage directly with applicants for this opportunity.
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