Job description
About Maze
Maze is the user research platform that helps companies build the right products faster by making user insights available at the speed of product development.
In most companies, research demand far exceeds supply. Time, cost, and lack of access to expertise hold teams back. In today’s AI-powered world, anyone can build a product fast. The real challenge? Deeply understanding user needs and building the right product. That’s where Maze comes in.
We believe companies shouldn’t have to choose between building fast and building right. Maze makes research accessible, intuitive, and fast so product teams can put user insights at the center of every decision.
Our platform enables researchers, designers, and product managers to quickly recruit participants, run studies autonomously, and surface insights that actually drive product decisions. Our AI capabilities automate the busywork and add depth and direction to the insights themselves.
That’s why Maze was recently named the #1 user research platform in UX Tools’ Design Tools Survey—and why we’re scaling fast across industries like B2B SaaS, e-Commerce, Financial Services, Retail, and Automotive, supporting world class customers such as Uber, Amazon, Atlassian, Anthropic & more.
Maze is a Series B company backed by top-tier investors (Felicis, Emergence & Amplify). We operate a global remote workforce driven by our core values.
Please note that this role is open exclusively to candidates based in the United Kingdom, Portugal, or within the Eastern Standard Time Zone in the United States or Canada. Due to the nature of our work and collaboration requirements, applications from other locations will not be considered. We appreciate your understanding and interest!
About the Role
We are looking to build out our Business Operations & Go-To-Market (GTM) Operations team. The mission of the Business Operations team is to help Maze grow faster and run better. To achieve this, we use deep analytical work, operational excellence, and cross-functional collaboration to help the leadership team make the right decisions.
In this role, you will gain a significant amount of exposure to the Senior GTM Leadership team, working with them to build their strategy and processes.
What You’ll Do
Shape and execute our GTM strategy and processes from lead generation to renewal
Partner with COO and sales leadership to build GTM plans (quota, capacity, priorities)
Drive cross-functional collaboration with Marketing, Product, and Customer Success to optimize the entire customer journey
Perform in-depth analysis of sales metrics, pipeline health, conversion rates, and rep productivity. Build and maintain reporting infrastructure when required.
Partner with Finance on sales forecasting, commission plan design, and revenue recognition processes
Support company-wide projects like Pricing & Packaging, ICP definition, and new product rollout.
Run ad-hoc company-wide projects
Bring leverage to the GTM tools via AI-driven tools
Coach and mentor team members; be a cultural champion driving pace and accountability in the organization
What You’ll Need
3-5 years of experience, ideally in consulting, banking, or big tech. Experience in high-growth B2B SaaS companies is preferred.
Experience in fast-paced, ambiguous environments supporting GTM teams through rapid growth (2x+ growth)
Scrappy and resourceful. When something needs to get done, you always find a way to make it happen.
Analytical mindset: ability to structure strategic analyses, gather insights (data-driven, stakeholders’ point of views, etc..) and translate these into actionable recommendations
Strong analytical mindset with ability to derive insights from complex datasets.
Exceptional written and verbal communication skills with ability to present to C-level executives, and clearly articulate tradeoffs in complex decisions.
Advanced skills in Excel/Google Sheets, SQL preferred, dashboarding tool (Omni, Tableau, PowerBI)
High energy, and high agency
Interest for new AI technologies
Inclusivity and Pay
At Maze, we are dedicated to building an equitable, inclusive, and authentic workspace. Unique and diverse perspectives are welcomed, and continuous growth is encouraged. We believe that people are more than their resumes, so if your past experience looks different than the criteria listed, we’d still love to hear from you. We appreciate and celebrate non-traditional life routes and encourage you to apply should you connect with a job description or the Maze culture.
Maze values transparency and it enables us to approach compensation equitably across the world. We are informed by data and regularly check our salary ranges (either United States or Rest of World) against other venture backed companies. Additionally, we are proud of our holistic and generous benefits offerings, included in every compensation package.
Your salary is dependent upon many factors, including years of experience, expertise, etc. During your first interview, you can expect to have an open conversation with your recruiter regarding your compensation expectations.
Why Maze is unique
Early-stage startup: You will join an early-stage startup with less than 150 team members. This means you’ll have the unique opportunity to directly impact success and help shape the future of Maze.
Market disruption: We believe that the way companies build products is fundamentally broken and the user research market is ripe for disruption. For too long, companies have been forced to choose between rapid development without user insights or investing months into research before bringing products to market. But there’s finally a groundswell building around a path forward that eliminates this compromise - and Maze is leading the charge.
Product-market Fit: Maze is used by 100,000+ brands across 4,000 companies, from SMB to enterprises, and in the last fiscal year, we saw 6.5M questions answered, supporting 25K decisions
Benefits
Health insurance with international coverage, vision, and dental: 100% of the team member premium paid
- For some locations, coverage options vary, please see our benefits pages for more information
Free access to proper mental health care, unlimited virtual therapy sessions (with a human) and 24⁄7 access to resources
Life and Disability Insurance, 100% of the team member premium paid
Flexible time off
Meaningful equity
Company retreats, fully paid for by Maze
New MacBook (laptop), paid for by Maze
Paid Family leave: 16 weeks for birth or adoptive parents
$500/month to be used for dependent health insurance coverage
- If you don’t have dependents to add to your plan, you will still get access to this money to be used at your discretion to get the benefits that matter to you with our flexible a-maze-ing benefits - gym memberships, co-working spaces, food, travel, whatever!
$1,500 remote work setup fund to ensure you can set up a productive work space
Flexible work schedule where you manage your own working hours
Monthly Bonus.ly points that are awarded to others to recognize teamwork, dedication and helpfulness - points can be cashed out for gift cards and more
Virtual social engagements randomly throughout the year
SWAG, we have some really cool swag
Open, transparent culture that includes virtual: coffee chats, bi-weekly all-hands meetings, and more
Check out all of our a-maze-ing benefits here.
Outreach Notice
We understand you might be excited about the job you’re applying for, we are excited you are interested! However, please refrain from reaching out to our current team members on LinkedIn for referrals. Our policy is that referrals can only be provided by team members who personally know the candidate. With the high volume of interest in our roles, contacting our team members who are not involved in recruitment can be overwhelming. Additionally, please avoid submitting support tickets regarding your application, as our support team is not involved in the hiring process. Rest assured, our recruitment team is diligently reviewing all applications and will reach out directly if there is a match.
