Job description
Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
Location: Flexible / Remote EMEA |
Travel: Yes (Global needed minimum once per QTR)
The Global Sales Leadership Development team is looking for a Senior Manager (Individual Contributor) to design and deliver world-class leadership programs for our global sales leaders. In this high-visibility role, you’ll partner closely with the Global Learning Business Partners (LBP) community, aligning business priorities with leadership capability needs that drive performance and scale.
We’re looking for a candidate with a bold, AI-first mindset, someone who doesn’t just use AI tools, but embeds them into the way we design, deliver, and measure programs. You’ll bring a track record of driving measurable impact in leadership development, deep knowledge of the SaaS selling environment, and the gravitas to influence senior leaders at every level. Open to all regions within EMEA (not necessarily based in Dublin)
What you get to do in this role:
Partner with the Global Learning Business Partners (LBP) to support and advise on program intake, assess field requests, and align on global priorities.
Design, deliver, and continuously evolve leadership development programs tailored for a fast-paced, global SaaS sales organization.
Integrate AI tools and methods into every aspect of program creation, delivery, and evaluation, embedding AI into the DNA of our leadership curriculum.
Showcase real-world AI-first approaches in our program content, leader experiences, and enablement materials to inspire adoption across our sales leadership community.
Apply a data-driven mindset to measure program effectiveness, analyse ROI, and inform strategic decision-making.
Act as a trusted advisor to senior sales leaders, bringing business acumen and executive presence to influence at all levels.
Collaborate with senior stakeholders to ensure programs align with business strategies, sales motions, and market trends.
Communicate with clarity and impact when facilitating sessions, delivering executive presentations, and telling compelling stories that connect with leaders worldwide.
Work across global time zones and travel internationally to deliver in-person sessions and engage with stakeholders in-region.
Qualifications
To be successful in this role you have:
5+ years of experience in leadership development, including prior experience as a people leader managing high-performing teams.
Deep understanding of the SaaS selling environment and associated go-to-market motions.
Proven track record of integrating AI tools into daily workflows and leadership programs.
Strong industry and business acumen, with the ability to link leadership development directly to business growth.
Exceptional executive presence and influence skills, with a proven ability to engage and enable senior leaders across cultures and geographies.
Strong analytical skills, with the ability to turn data into actionable insights.
Flexibility to work across multiple time zones (within reason) and travel globally as needed, typically a minimum of once per QTR but not limited to.
A coaching qualification and background is a bonus.
Other notable skills and qualifications (for example Strengths Finders coach, DISC/Insights qualified coach, Emotional Intelligence qualified practitioner…etc)
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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