Job description
Our Customer Engineering group enables our multi-tenant cloud solution for our customers by adopting for customers practices and data, as well as application maintenance. In this role, you will drive and resolve customer technical issues in a timely manner, proactively managing the internal communication across cross-functional teams (Customer Support, Customer Success, Product and Professional Services) as well with customers. You will also perform development engineering activities to build customer-specific application logic, extending our core Corcentric Platform based on customer requirements.
We are currently hiring out of our Cherry Hill, NJ headquarter office, as well as remotely across Eastern US Time Zone.
This key position reports to the Sr. Director, Technical Operations within our Customer Engineering team. This is a great opportunity to work with a diverse, global team that prioritizes quality work and professional development. The successful candidate will be a confident, well-rounded developer who is versatile, rigorous, dynamic, and motivated. If this describes you, apply today! We look forward to adding you into the mix!
As a Senior Software Developer, you will:
- Deliver functionalities tailored to customer needs using internal frameworks. This includes planning, designing, developing, testing, deploying technologies and maintaining them.
- Communicate with customers and customer-facing teams regarding expectations and incidents.
- Manipulate databases for data migrations and transformations.
- Connect customer applications with third-party systems.
- Perform unit and integration tests to verify compliance of developments.
- Offer tailored support to the Managed Services team that operates our solution for key customers.
- Troubleshoot customer issues, communicating and partnering with Tech Support and Customer Success teams.
- Work with product management, business teams, and other engineering teams collaboratively to define, develop and deliver work.
- Encourage collaborative practices and adherence to team guidelines, fostering a culture of learning and continuous improvement.
You’ll need to have:
- Bachelor’s or Master’s degree in a relevant discipline, with progressive software development experience. (Experience may be considered in lieu of degree)
- 5+ years previous development experience working with a customer-facing web application.
- Strong experience developing, testing, and delivering web applications.
- Strong dedication to customer satisfaction, with the ability to communicate effectively with technical and non-technical audiences
- Strong analytical skills, along with a sense of ownership and drive to problem-solve.
- Ability to listen, analyze and adapt to various issues.
- A collaborative, team-driven approach to project delivery and issue resolution.
- Working knowledge of PHP, .NET, Java, or similar
- Working experience with MySQL and related technologies.
- Experience with standard data formats (including XML, JSON).
- Experience with business-specific data formats (including cXML, OCI, EDI).
(We want to make sure you’re set up to succeed, and we view these as the critical skills you’ll need to achieve great things at Corcentric!)
It’s great if you also have:
- Relevant domain knowledge, working with numbers/data relevant to accounting, finance, billing, payments, and procurement processes
- Experience with API documentation and testing tools (Swagger, Postman, cURL)
- Experience with standard network protocols (https, ftps, sftp, wss, smtp, …)
(Psst…Don’t worry if you don’t check all these boxes… we view this as helpful experience that can shorten ramp-up time!)
About Us
Corcentric is a global provider of business spend management and revenue management software and services for mid-market and Fortune 1000 businesses. Corcentric delivers software, advisory services, and payments focused on reducing costs, optimizing working capital, and unlocking revenue.
We achieve success by exemplifying our core values in the way we work, communicate, and collaborate:
- Do the Right Thing
- Embrace + Drive Change
- Be Empowered
- Be Relentlessly Focused on the Customer
At Corcentric, we know that the hard work of our employees is what drives the success of our organization. We care about who you are and what you value, both inside and outside of work.
Within our organization, you will have the opportunity to work with smart, collaborative team members and approachable leaders. Our down-to-earth, solutions-oriented culture means you’ll have the opportunity to get hands-on with interesting work projects and be able to draw a short line from your contributions to business impacts. We prioritize professional development and encourage cross-functional promotional opportunities to enable you to reach your career goals. We have been in business for over 28 years and are thrilled to be actively growing and scaling our teams accordingly - it’s an exciting environment and a great time to join.
We also recognize the importance of work-life balance and want to support your efforts to take care of your health and well-being and the health and well-being of those who depend upon you. In support of this, we are proud to offer a comprehensive benefits package to our full-time team members, including:
- Generous annual paid time off program that increases with tenure
- Eight paid holidays plus three personal holidays to recognize or celebrate an occasion that is important to you
- An annual paid day off to volunteer for causes that are near and dear to you
- Paid maternity, paternal/secondary caregiver, and adoptive parent leave
- Company-paid life and disability insurance
- 401k program with a company match
- Medical insurance plan options ranging from a traditional PPO to High Deductible Health Plan options that feature a company HSA contribution
- Dental plan – including orthodontia coverage
- Vision plan – including discount for LASIK surgery
- All medical, dental, and vision insurance plans are available from the first of the month following your start date – no extended waiting period to be eligible!
- A no-cost Employee Assistance Program - 24⁄7 access to confidential counseling services and a wide range of additional support and professional services
EEO Statement
Our roles require routine use of standard office equipment, such as computers, keyboards, printers, phones, and filing cabinets. You may need to type, reach, and lift office materials of a reasonable weight. Travel may also be required based on job responsibilities and business needs.
Corcentric does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
