Job description
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
See yourself at Twilio
Join the team as Twilio’s next Senior Strategic Asset Manager, Software.
About the job
This position is needed to lead and optimize Twilio’s software asset management program. As a Senior Strategic Asset Manager, you’ll develop and implement lifecycle strategies that ensure efficient procurement, deployment, tracking, and governance of software licenses and subscriptions. This role partners cross-functionally to drive cost efficiency, license compliance, and operational excellence—ensuring employees have timely access to the software tools they need, while minimizing risk and maximizing value across the software portfolio.
Responsibilities
In this role, you’ll:
- Develop and drive software asset management (SAM) strategies and lifecycle processes, aligning with ITILv4 practices and business objectives to ensure license compliance, cost optimization, and risk mitigation.
- Maintain a centralized, accurate, and real-time inventory of all software assets—including licenses, entitlements, SaaS and IaaS subscriptions—across IT managed assets.
- Lead regular software audits and internal reviews to validate compliance with licensing agreements, regulatory standards, and vendor terms, minimizing legal and financial exposure.
- Collaborate cross-functionally with Procurement, Corporate Applications, End User Computing & Operations, Legal, and Finance to manage software supply chain processes, contribute requirements to negotiation discussions, and ensure effective software sourcing and renewals.
- Analyze license usage, entitlement data, and financial performance to identify underutilized assets, improve license re-harvesting, and recommend cost-saving opportunities.
- Support team members while promoting SAM maturity through scalable governance frameworks, continuous improvement initiatives, and alignment with industry standard service management disciplines.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
*Required:
- Bachelor’s degree or equivalent in Business Administration, Supply Chain Management, Information Technology, Finance, or a related discipline.
- 5+ years of progressive experience in software asset management (SAM) within complex, global organizations, with demonstrated expertise in managing software lifecycles and license compliance.
- Deep knowledge of SAM best practices, including software procurement, license entitlement management, usage optimization, renewal planning, and end-of-life governance.
- Proficient with leading SAM and ITSM tools and platforms (e.g., ServiceNow, Oomnitza, LeanIX, SaaS, Jira management platforms), with strong data analytics skills to drive software optimization and compliance.
- Strong understanding of ITILv4 practices, especially those related to software configuration, change, and service asset management.
- Extensive experience managing software vendor relationships, contract requirements, and subscription renewals—ensuring alignment with business needs and cost-efficiency through supply chain best practices.
- Solid financial acumen including budgeting, license forecasting, cost-benefit analysis, and ROI measurement for software investments.
- Proven ability to design and implement scalable, sustainable SAM processes aligned with governance, regulatory, and audit requirements.
- Exceptional communication and collaboration skills across IT, procurement, legal, finance, and vendor management teams.
- Detail-oriented, highly organized, and capable of managing complex software portfolios and competing priorities in a fast-paced, evolving environment.
Desired:
- Proven track record leading enterprise-wide software asset management initiatives at scale (5,000+ employees), including global license governance and optimization programs.
- Certifications such as Certified Software Asset Manager (CSAM), Certified IT Asset Manager (CITAM), Certified Supply Chain Professional (CSCP), ITIL v4 Foundation (or higher), FinOps Certified Practitioner, Lean Six Sigma, or similar. Can be in progress.
- Expertise in engaging cross-functional stakeholders—Procurement, Legal, Finance, IT—and influencing senior leadership to align SAM strategies with business and compliance objectives.
- Experience driving digital transformation in SAM, including implementation of license management tools, automation of entitlement tracking, and integration with ITSM/ERP platforms.
- Familiarity with regulatory and contractual compliance considerations impacting software and SaaS management, including GDPR, SOX, ISO/IEC 19770, and vendor-specific terms.
- Location
This role will be remote, and based in Colombia.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn’t what you’re looking for, please consider other open positions.
Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
