Job description
Company Description
Cielo is a brand that reflects our big idea – that talent is rising – and with it our opportunity to rise above. We create careers for ambitious people by moving beyond traditional assumptions of what it means to work in talent acquisition.
Cielo is the world’s leading Talent Acquisition Partner. We deliver a better talent experience for everyone through Talent Acquisition, Search, Consulting, and Digital Accelerators™. With our fresh approach – we design and build comprehensive, proven solutions inspired by technology to find and keep the unique talent that elevates our clients above the competition.
Cielo is an equal opportunity employer and will not discriminate against any applicant for employment because of race, color, religion, sex, national origin, disability, age, genetic information, or any other status protected by state or local law for an individual who falls within the jurisdiction of such law. Applicants who require an accommodation throughout the application and interview process should request this in advance by contacting Cielo Talent Acquisition at [email protected]
Job Description
The Senior Vice President – Shared Delivery is responsible for the strategy, execution and ongoing management of our large Global Shared Delivery Organization, spanning across multiple locations/countries.
- Location Specifics: Candidates can be based in the Philippines, Europe or India.
- Language requirement: FluentEnglish is essential
- Work Arrangement: Remote- Some travel required & flexibility regarding working pattern required to cover the global scope
In this role, you will lead a highly efficient organization with cost effective scale and flexibility, governance and delivery excellence, ensuring performance outcomes, employee engagement and client satisfaction, measured through a defined set of operating metrics including internal and external satisfaction.
Key responsibilities:
Strategic Leadership: Develop and execute a strategic plan aligned with business goals, collaborating with cross-functional teams like Technology, Finance, and Transformation.
Team Management: Lead and develop a global, high-performing talent acquisition team covering sourcing, marketing, screening, onboarding, and administration.
Operational Excellence: Optimize geographic footprint, ensure well-managed local environments, and align operations with both local and global organizational culture.
Performance & Development: Set clear goals, hold leaders accountable, coach VPs and managers, and ensure robust performance management and feedback systems.
Client Partnership: Build strong relationships with internal and external clients, respond to business trends, and ensure high satisfaction levels through effective communication and service recovery.
Innovation & Improvement: Lead initiatives to drive productivity, service quality, continuous improvement, and the use of tools and tech innovations.
Data & Metrics: Monitor and act on KPIs, dashboards, scorecards, and other analytics to inform strategy, transformation, and resource optimization.
Governance & Planning: Manage team budgets, workforce plans, capacity, engagement, and documentation to ensure efficient and effective service delivery.
Qualifications
Education & Experience: Bachelor’s degree preferred, with extensive experience leading Shared Services in complex, global organizations (800+ employees across multiple geographies).
Leadership Capability: Proven ability to develop leaders and manage large-scale operations with inclusive leadership and cultural awareness.
BPO/RPO Expertise: Successful track record in large, complex BPO environments (RPO desirable), leveraging advanced technologies and systems.
Transformation & Change: Demonstrated success driving change and transformation programs with a strong focus on client satisfaction.
Communication & Influence: Excellent interpersonal, communication, facilitation, and conflict resolution skills, able to engage effectively across all business levels.
Analytical & Management Skills: Strong in analytics, project and change management, and process optimization.
